To perform administrative tasks and facilitate many of the premium features in Viva Engage, users need to be assigned specific roles. The table below describes each of the admin roles in Viva Engage and the business functions they enable.
Select a role in the table to learn more about it.
Manages all aspects of Microsoft 365 Entra and services that use Microsoft 365 Entra identities. This role controls admin role assignment and configuration in Viva Engage. As such, global admins have unlimited access to settings and most of its data, including subscription management.
Configures the Viva Engage network. Performs tasks that have legal implications, such as managing security settings, monitoring keywords for appropriate use, managing data retention, and exporting data.
Manages day-to-day activity (including usage) within a community to keep it engaged and productive
Who assigns roles and where?
Some admins have more permissions than others and can assign Viva Engage roles to users. The following table lists admins in order of their permissions, with those having the most permissions at the top.
Admin role
Can assign these roles
Assigned in
Microsoft 365 Global Administrator
Other global admins, Engage admins, Answers admins (Knowledge manager)
Manages content policies, monitors keywords, data retention, security settings, and reading data in private communities
Assigns verified and network admin roles
Identify leaders and their audiences
Exports data and performs integrations with other tools
Who can assign
A Microsoft 365 Global administrator, Engage admin, or verified admin
How to assign
In the Yammer admin center, select Admins. Find and select the user's name and select Make this user an admin. If the user is already an admin, find their name from the Current Admins list and select Grant Verified Admin.
Network Administrator
Function
Details
Permissions
Configures network settings, usage policy, and user profiles
Manages internal users, outside guests, and unlisted groups
Can close and reopen conversations in communities and storylines on behalf of any user
Identify leaders and their audiences
Can view reports in the Microsoft 365 Usage Reporting dashboard
Who can assign
A Microsoft 365 Global administrator, Engage admin, or network admin
How to assign
In the Yammer admin center, select Admins. Find and select the user's name and select Make this user an admin. If the user is already an admin, find their name from the Current Admins list and select Grant Network Admin.
Answers Administrator
Function
Details
Permissions
Set up, configure, and enable Answers in Viva Engage
A Microsoft 365 Global administrator or an Engage admin
How to assign
Viva Engage admin center
Community Administrator
Function
Details
Permissions
Permissions apply only to the community they administer:
Adds and removes members and community admins.
Manages conversations, including marking best answers, removing posts, and closing posts to replies.
Manages settings, such as customizing the appearance and changing the default post type.
Posts announcements.
Who can assign
Engage admins can assign community admins. Additionally, any Engage user who creates a community is automatically assigned the community admin role. Community admins can assign up to 100 other community admins. Note: Network admins and verified admins can prevent Engage users from creating communities. In this case, they must assign the initial community admin who performs all community admin tasks.
How to assign
On the community page, select Settings icon > Manage Members and Admins. Choose a user and select either Make Admin or Revoke Admin.
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