Troubleshoot Store Commerce sign-in issues

This article explains how to troubleshoot sign-in issues in the Microsoft Dynamics 365 Commerce Store Commerce app.

Symptoms

After you enter employee credentials on a point of sale (POS) sign-in screen, you might receive an error message like the following one:

Audience validation failed. Contact your system administrator to properly configure identity providers in Commerce headquarters.

Resolution 1

If the POS application is configured to use the personal ID and password sign-in authentication method, follow these steps to solve the issue:

1. In Commerce headquarters, go to Commerce shared parameters > Identity Providers.
2. For the Commerce Identity Provider identity provider issuer, in the Relying parties section, ensure that the Cloud POS and Modern POS records are correctly configured.

Resolution 2

If the POS application is configured to use the Microsoft Entra sign-in authentication method, follow these steps to solve the issue:

1. In Commerce headquarters, go to Commerce shared parameters > Identity Providers**.
2. For identity provider issuers of the Microsoft Entra ID type, in the Relying parties and Server resource IDs sections, ensure that the records are correctly configured.

For detailed configuration steps, see Update identity providers settings in Commerce headquarters.