ZIP opening problem

Question

Hello

After opening ZIP files several times a day from Outlook or other email clients, at some point I can no longer view the contents of these ZIP files. Double-clicking doesn't do anything and when I try to extract the contents of the ZIP file, it's empty.

My only solution at the moment is to restart the computer.

The problem is also occurring on other machines in my organisation.

What can I do?

PS: When I manage to open them, I can't double-click on the document I want to view, whether it's a PDF, DOCX or other document, even though it works at first (and so I have to restart the machine).

Im French

Best regards

Answer 1

Hi,

Please type %temp% in File Explorer to open the temporary files folder and clear all the temporary files in the folder. Open the Task Manager, right-click on the Windows Explorer and select Restart.

If the issue persists, give a try to unregistering/registering the zipfldr.dll. Open cmd as administrator and run

regsvr32 /u %windir%\system32\zipfldr.dll
regsvr32 %windir%\system32\zipfldr.dll

Also run the commands below to see if the issue can be fixed.

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Best Regards,

Ian Xue

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