Walkthrough: Create an Automated Call Distributor

This topic demonstrates how the various capabilities of communications workflow activities can be combined to implement a basic call distributor application, including:

• Recognizing the user's choices of main menu answers.

• Adding an IfElse activity to handle the user's main menu choice.

• Creating a grammar that recognizes order details.

• Adding an IfElse activity to handle the user's order status query.

Prerequisites

See the prerequisites list in Walkthrough: Debugging a Communications Workflow Application.

Beginning the Walkthrough

The procedures for creating the walkthrough build sequentially. The sequence in which you perform the procedures is important. The following steps list the suggested order.

• Step 1: Designing Main Menu Choices

• Step 2: Generating Audible Prompts

• Step 3: Transferring the Call

• Step 4: Recognizing Order Status Responses

See Also

Concepts

Walkthrough: Debugging a Communications Workflow Application

Other Resources

Unified Communications Managed API 3.0 Workflow SDK Documentation

Unified Communications Workflow Sample Applications