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Check access from Company Portal app for Windows

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Verify that your device has access to work or school resources.

Organizations enforce requirements–such as encryption and password limits– to make sure only secure, trusted devices access their data. Managed devices must meet and maintain these requirements to access the organization's resources.

The Check access action evaluates your device's settings and its access status. The Device details page lists the settings you need to adjust to regain access.

Complete the steps in this article to check access from the Company Portal app for Windows.

Note

If you don't have the Company Portal app installed, you can still use the Company Portal website to check access.

Check access from Device details page

  1. Open the Company Portal app for Windows and go to Devices.

  2. Select a device.

  3. Under Device status, select Check access. The app syncs your device with your organization's current requirements and checks to make sure your device matches them. This check can take a few minutes.

  4. Look at the status update.

    • Can access company resources: No other action needed.
    • Cannot access company resources: Take the required remediation actions to regain access to company resources. After you update flagged settings, select Check access to recheck access.
    • Can access company resources, but action required: Take the required remediation actions by the specified date or lose access to company resources. After you update flagged settings, select Check access to recheck access.

  5. When applicable, the status message shows Microsoft Learn help links and remediation actions. Select one or more of these options to start troubleshooting right away. The resolve, check access, and contact actions in the following list are only visible when you're using Company Portal on the affected device.

    • How to resolve this opens a relevant help article, if available.
    • Resolve redirects you to the setting on your device.
    • Check access evaluates your device again to make sure it matches your organization's requirements.
    • Contact IT redirects you to your IT team's contact information.

Need more help? Find your company support's contact information on the Company Portal website.