Fix common issues with your Samsung Knox device
Troubleshoot common problems associated with managed Samsung Knox devices. To report a problem that isn't listed here, you can send your diagnostic logs through the Company Portal or Microsoft Intune app. Your support person will look at the app-specific logs to diagnose the problem and find a solution.
Network activation error
The message you see might look like:
Error message | What you should try |
---|---|
Samsung Knox activation error - The Samsung Knox license couldn't be activated. Switch to a different wireless or cellular network to try again. | Your device can't get activated on its current network. If you're on cellular data, switch to a Wi-Fi network and try again, or vice-cersa. |
License activation error
The message you see might look like:
Error message | What you should try |
---|---|
Samsung Knox activation error - The Samsung KNOX license could not be activated. It might be because power saving is turned on. Turn off power saving mode in device settings and try again. | Your device can't get activated for reasons that Microsoft needs to investigate. Send us feedback and we'll look for ways to fix it. |
Power-saving mode error
The message you see might look like:
Error message | What you should try |
---|---|
Samsung Knox activation error - The Samsung KNOX license could not be activated. It might be because power-saving mode is turned on. Turn off power-saving mode in device settings and try again. | Your device may not have the right power settings to work with your company resources. To learn more about this setting see power saving mode. |
Still need help? Contact your company support. For contact information, check the Company Portal website.
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