How to pay for your subscription

Important

As of January 26, 2021, new bank accounts are no longer supported for customers in Belgium, France, Italy, Luxembourg, Portugal, Spain, and the United States. If you’re an existing customer in one of those countries, you can continue paying for your subscription with an existing bank account, and you can add new subscriptions to it, but only as long as the bank account is in good standing.

You can use a credit or debit card, or bank account to pay for your subscription. In some cases, you can pay by invoice, using check or electronic funds transfer (EFT). If you have a billing profile, your options are slightly different. For more information, see How to pay for your subscription with a billing profile. If you’re not sure if your account has a billing profile, see Understand billing profiles.

Just want to find out where to send your invoice payment? If you pay your invoice by check or electronic funds transfer (EFT), see Where do I send my check or EFT payment?

Before you begin

  • You must be a Global or Billing admin to do the steps described in this article. For more information, see About admin roles.
  • The payment method that you choose during checkout is the payment method that we use for all future billing periods. You can change it at any time.

Paying by credit or debit card, or bank account

Important

Paying by bank account is not available in some countries or regions.

You can pay for your subscription with a credit or debit card, or a bank account. When you pay with one of these payment methods, we continue to charge that payment method until the subscription expires, or is canceled. You can manage payment methods whenever you need to. You can also choose to receive a copy of your billing statement in email.

Paying by invoice

In some cases, you can pay for your subscription by invoice with a check or EFT. To be eligible to pay by invoice, you must:

  • Be an established customer
  • Have a subscription cost that exceeds a certain amount (this amount varies by service location)
  • Pass a credit check

If a credit check is required, you’re notified when you buy your subscription. If you agree to be contacted, you get an email that includes more information about applying for credit approval. Credit checks are usually completed within two business days.

Note

Customers who live in Brazil can pay for a subscription with a Boleto Bancario. If you have selected this option, the billet for payment is sent to the email provided during subscription purchase within 10 working days after the order date. The due date is 30 days after the order date. If you don't receive your Boleto by email, check your spam folder or contact support.

If you prefer, you can pay by electronic transfer between accounts. The Agency and account number are at the bottom of your invoice. You must enter your invoice number in the Transfer identification field.

If you pay by invoice for your subscription, you get an email when your billing statement is ready to view. This email doesn’t contain a copy of your billing statement. However, you can choose to receive a copy of your billing statement in email. Your billing statement includes details about your options for making a payment, and where to send it. If you enter a purchase order (PO) number when you buy a subscription, the number appears on your billing statement. For information about accessing billing statements, see View your bill or invoice.

What if I have an outstanding balance?

If we’re unable to charge the payment method on file, we send an email that lets you know there’s a problem. The email briefly states what the problem is and includes a link where you can check the outstanding balance. We continue to retry the transaction every few days for 30 days, during which time the subscription is in a grace period. Every time a transaction fails, you receive an email alert about the failure.

If you personally added the payment method that has a past due amount, you can use Settle balance to make a payment. The payment method that you use to pay the overdue amount becomes the new payment method for all subscriptions that used the declined payment method.

  1. In the admin center, go to the Billing > Bills & payments page, then select the Payment methods tab.
  2. A warning message says which payment method was declined. Select Settle balance.
  3. In the right pane, choose a different payment method, or select Add a new payment method.
  4. After you've updated the payment method information, select Save.

If you didn’t add the payment method used to pay for the subscription, you must replace the payment method with one you previously added, or with a new one.

Where do I send my check or EFT payment?

Check your invoice for payment instructions. You can also use the drop-down below to find payment instructions for your country or region. If you're not sure how much you owe, you can check your bill and billing history online on the Invoices tab of the Bills & payments page.

Note

Paying by check is only available in a few countries.

Choose your "bill-to" country or region from the drop-down menu below.

Can I pay my invoice online?

You can’t pay your invoice online. You must remit payment via either check or EFT.

Can I change from my current payment method to paying by invoice?

You can only change to paying by invoice if your subscription costs above a certain amount. You must first pay any outstanding balance on the credit or debit card or bank account before you can change to paying by invoice. To learn how to change payment methods, see Change a payment method for a single subscription.

Can I change from paying by invoice to using a different payment method?

You can’t automatically change from paying by invoice to paying with a different payment method. Instead, you must buy a different subscription paid for with a credit or debit card or bank account, move all users to the new subscription, and then cancel the old subscription.

Manage payment methods (article)
View your bill or invoice (article)
Understand your bill or invoice (article)