Schedule and appointment entities

Dynamics 365 Customer Engagement (on-premises) provides capabilities to address appointment-based service scheduling. You can define services, resources and work schedules, and service locations. A scheduling engine manages booked appointments and service availability, and can be tuned to optimize scheduling to reduce costs and required resources.

The entity model for the scheduling engine includes a core set of entities: Service, Resource, Calendar and Site. Other entities describe resource requirements, constraints, calendar rules, and a schedule.

The following messages can be used for scheduling appointments, recurring appointments, and service appointments (service activity).

Message	Web API Operation	SDK Assembly
Creates an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts.	Book Action	BookRequest
Reschedules an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts.	Reschedule Action	RescheduleRequest

In This Section

Appointment Entities

Recurring Appointment Entities

Calendar Entities

Resource Entities

Service Entity

Sample Code for Recurring Appointments