Szerkesztés

[SDP3][52ef8720-e3ee-4a12-a37e-cc3b0870f359] Microsoft Azure PaaS VM logs

  • Cikk

Original product version:   Cloud Services (Web roles/Worker roles)
Original KB number:   2772488

Summary

This article describes how to gather the most common log files and diagnostics information from an Azure PaaS VM to troubleshoot most of issues related to Microsoft Azure.

More information

You will be prompted by IE to Add a trusted website.

  • Select Add and add https://*.support.microsoft.com.

    Note

    You must put a *. in front of support.microsoft.com.

  • Or, save the following as a .reg file and import it:

    Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\microsoft.com\*.support]

If you receive an IE Security Alert saying Your current security settings do not allow this file to be downloaded., then you did not add https://*.support.microsoft.com to the list of trusted sites.

Information collected

General information

Description File name
Basic System Information including machine name, service pack, computer model and processor name and speed
 resultreport.xml

LogFiles in System32 and Azure logs

Description File name
Log files from %windir%\System32\LogFiles*.*
 {ComputerName}_LogFiles(SubfolderName).zip
Guest Agent Collected Perf Counters, Contents of D:\OSdiagnostics
 {ComputerName}_OSdiagnostics.Zip
Role Configuration Files from c:\config
 {ComputerName}_config.Zip
Role Host Log Files from C:\Resources\temp{GUID}.{roleName}\RoleTemp
 {ComputerName}_RoleTemp.Zip
IIS Failed Request Log Files from C:\Resources\Directory{guid}.DiagnosticStore\FailedReqLogFiles
 {ComputerName}_FailedReqLogFiles.Zip
IIS Log Files from c:\Resources\directory{guid}.Diagnosticstore\LogFiles
 {ComputerName}_IISLogFiles.Zip
Microsoft Azure Diagnostics Tables and Configuration from C:\Resources\directory{guid}.Diagnosticstore\Monitor
 {ComputerName}_Monitor.Zip
Host Bootstrapper Log Files from C:\Resources\directory{guid}.Diagnosticstore
 {ComputerName}_DiagnosticStore.Zip
Microsoft Azure Caching Log Files from C:\Resources\temp{guid}.{rolename}\RoleTemp
 {ComputerName}_CachingLogFiles.zip
Service Model Definition Files from E:__entrypoint.txt, E:*.cssx.tag, E:*.csman, E:\RoleModel.xml
 {ComputerName}_ServiceModel.zip
IIS web.config from {RoleRoot}\approot\web.config
 {ComputerName}_web.config
Startup Task Files from {RoleRoot}{startup tasks=""}(get the filename from {RoleRoot}\rolemodel.xml)
 {ComputerName}_StartupTaskModules.Zip
Role Entry Point Binary from {RoleRoot}{entrypoint DLL=""} (the file name obtained from {RoleRoot}__entrypoint.txt content)
 {ComputerName}_EntryPointDLL.Zip
Log files from C:\Logs
 {ComputerName}_Logs.Zip

Event logs

Description File name
System Log
 {ComputerName}_evt_System.*
Application Log
 {ComputerName}_evt_Application.*
Microsoft Azure
 {ComputerName}_evt_WindowsAzure.*
All other event logs in evtx format
 {ComputerName}*evt*.evtx

File version information (Chksym)

Description File name
File version information from processes currently running on the machine
 {ComputerName}_sym_Process.*
File version information from processes currently running on the machine
 {ComputerName}_sym_Process.*

In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Check if IntelliTrace enabled causes roles to not automatically recycle
  • Check if WebDeploy is enabled in production environments
  • Check if OverallQuotaInMB value is within 500 of DiagnosticStore value
  • Event Logs Messages

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.