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Enhancements to the embedded optimizer within schedule board

Important

This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Apr 1, 2021 -

Business value

The embedded optimizer was released as a preview in October in the 2020 release wave 2. In this release, we will enhance it with new capabilities to improve dispatcher productivity, reducing the time it takes to perform daily activities.

Feature details

  • Increases schedulers’ productivity and reduces avoidable scheduling errors.
  • Provides ability to apply the scheduling business objective from the schedule board before the dispatcher executes a scheduling task (suggestion or direct booking). This enables the user to manage intraday needs to reschedule or reassign work orders with objectives different than the default out of the box.
  • Enables dispatchers to work across multiple schedule board tabs simultaneously without having to wait for results to be rendered.

See also

Automatic scheduling with optimization goals (docs)