Incident types in Dynamics 365 Field Service
Define and create incident types to use as templates when you are creating work orders in Dynamics 365 Field Service.
Learning objectives
In this module, you will:
- Learn about the purpose of incident types in Dynamics 365 Field Service.
- Learn how to create incident types.
- Create service tasks and use them in an incident type.
- Add products and services to an incident type.
- Define the duration of an incident type.
- Use incident types on work orders.
Prerequisites
Basic knowledge of the Dynamics 365 Field Service application