Get started with Connected Customer Service for Dynamics 365 and Azure IoT

  • Module
  • 6 Units
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service

The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.

Learning objectives

This module explains the following concepts:

  • The Connected Customer Service Add-in for Microsoft Dynamics 365.
  • How to choose a deployment type.
  • How to install the Connected Customer Service Add-in.
  • Customer assets and IoT alerts.

Prerequisites

Basic knowledge of the Dynamics 365 Customer Service application