Unlock customer intent with Dynamics 365 Customer Insights - Data
Unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of your customer data. This learning path starts with creating a unified profile and then working with your customer data.
This learning path helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Prerequisites
- Basic knowledge of Dynamics 365
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Modules in this learning path
Get started with Dynamics 365 Customer Insights - Data and learn how to gain insights to your customers.
Customer Insights - Data ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
Dynamics 365 Customer Insights - Data is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you'll learn about creating a unified customer profile in Customer Insights - Data.
Customer Insights - Data ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights - Data.
Enrich your data with other data sources and use AI to make predictions based on historical data.
Learn how to manage external connections with Customer Insights - Data.
Use Customer Insights- Data to administer permission configuration, environments, and system processes.