Requisitos de sistema para System Center Service Manager

Este artigo detalha os requisitos de sistema do System Center 2022 - Service Manager (SM).

Nota

Ao contrário das versões anteriores, para o SM 2022, não precisa de instalar manualmente as ferramentas / doReport Viewer Microsoft CLR Types para SQL Server 2014 como um pré-requisito.

Requisitos de sistema para o System Center 2022 - Service Manager

As secções seguintes descrevem as orientações gerais de desempenho e escalabilidade do SM 2022 e recomendam as configurações de hardware para várias cargas de trabalho. Uma vez que o System Center 2022 foi criado para ser flexível e dimensionável, os requisitos de hardware para cenários específicos podem diferir das diretrizes apresentadas aqui.

Limites de capacidade para Service Manager

Leia Configurações para cenários de implementação para saber mais sobre os limites de capacidade testados do Service Manager.

Coexistência suportada

Para ajudar a simplificar as atualizações, pode utilizar Service Manager conectores 2022 com os seguintes componentes do System Center.

• System Center 2019/2022 Virtual Machine Manager
• System Center 2019/2022 Orchestrator
• System Center 2019/2022 Operations Manager
• System Center 2019/2022 Configuration Manager (apenas durante o cenário de migração)
• Lançamentos cb do System Center Configuration Manager
  • 1511, 1602, 1606, 1710, 1802, 1806 a 2103, 2107

Hardware

Servidores	Processador (mín)	Processador (rec)	RAM (mín)	RAM (rec)	Espaço de disco rígido (mín)	Espaço de disco rígido (rec)
Servidor de Gestão de Service Manager	CPU de 4 núcleos de 2,66 GHz	CPU de 4 núcleos de 2,66 GHz	8 GB	8 GB	10 GB	10 GB
Base de Dados Service Manager	CPU de 8 núcleos de 2,66 GHz	CPU de 8 núcleos de 2,66 GHz	8 GB	32 GB	80 GB	80 GB
Servidor de Gestão de Data Warehouse Service Manager	CPU de 4 núcleos de 2,66 GHz	CPU de 4 núcleos de 2,66 GHz	8 GB	16 GB	10 GB	10 GB
Bases de Dados do Armazém de Dados do Service Manager	CPU de 8 núcleos de 2,66 GHz	CPU de 8 núcleos de 2,66 GHz	8 GB	32 GB	400 GB	400 GB
Consola do Service Manager	CPU de 2 núcleos de 2 GHz	CPU de 2 núcleos de 2 GHz	4GB	4GB	10 GB	10 GB
Portal Self-Service do Service Manager (autónomo)	CPU de 4 núcleos de 2,66 GHz	CPU de 8 núcleos de 2,66 GHz	8 GB	16 GB	80 GB	80 GB
Portal Self-Service do Service Manager + Servidor de Gestão Secundário (Recomendado)	CPU de 8 núcleos de 2,66 GHz	CPU de 8 núcleos de 2,66 GHz	16 GB	32 GB	80 GB	80 GB

Requisitos de software

Componente	Requisito
Servidor de gestão do Service Manager	O servidor de gestão precisa: ADO.NET Atualização dos Serviços de Dados para .NET Framework 3,5 SP1 para Windows Server; cliente nativo do SQL Server O servidor de gestão tem de ser instalado numa edição de 64 bits do Windows.
Servidor de gestão do armazém de dados	O servidor de gestão do armazém requer: SQL Server Cliente nativo O servidor de gestão do armazém de dados tem de ser instalado numa edição de 64 bits do Windows.
bases de dados do armazém de dados/Service Manager	As bases de dados do Service Manager ou do armazém de dados requerem: SQL Server Reporting Services (SSRS); SQL Server Objetos de Gestão de Análise. As definições de agrupamento do SQL Server e do Analysis Services têm de ser as mesmas para os computadores que alojam a base de dados Service Manager, a base de dados do armazém de dados, a base de dados dos serviços de análise e a base de dados do Reporting Services.
Service Manager console	A consola requer: Microsoft Excel para ver os cubos de dados OLAP no computador da consola; ADO.NET Atualização dos Serviços de Dados para .NET Framework 3.5 SP1 para Windows Server; SQL Server Objetos de Gestão de Análise. A consola pode ser instalada na edição de 64 bits do Windows.
Portal self-service	O servidor do portal do Self-Service requer: servidor do Windows 2016 ou posterior; a função IIS e ASP.NET 4.5 ativada; SQL Server Objetos de Gestão de Análise. Associe a máquina do servidor ao mesmo domínio onde o serviço do SDK do Service Manager está em execução. Idealmente, no servidor primário ou secundário.
Máquinas que utilizam self-service	O portal Self-Service requer uma resolução de ecrã superior a 1024 X 768. Browsers suportados: Microsoft Edge; Microsoft Internet Explorer 10 e 11; Mozilla Firefox 42 e posterior; Google Chrome 46 e posterior.
SQL Server Reporting Services	Numa topologia de implementação onde o computador que aloja o SSRS não está no mesmo computador que aloja o servidor de gestão do armazém de dados, tem de adicionar Microsoft.EnterpriseManagement.Reporting.Code à cache de assemblagem global. Saiba mais sobre os passos manuais.

Notas adicionais

• Operations Manager - Service Manager tem a capacidade de importar alertas e itens de configuração de um ambiente do Operations Manager. Leia sobre como instalar o Service Manager e o Operations Manager no mesmo ambiente. É possível criar um data mart para o Operations Manager.

• Configuration Manager - Service Manager pode importar itens de configuração de um ambiente Configuration Manager.

• Requisitos de rede – para ver conteúdo externo a partir de artigos de conhecimento, os computadores que alojam a consola do Service Manager têm de ter acesso à Internet, diretamente ou através de um servidor proxy.

• Servidor SMTP – tem de ter acesso a um servidor SMTP (Simple Mail Transfer Protocol) para utilizar a funcionalidade Notificação e para a criação de incidentes por e-mail.

• Modo de segurança do Windows- Service Manager não funciona e os serviços utilizados pelo Service Manager não são iniciados se o Windows Server estiver em execução no modo de segurança. Se tentar iniciar o Service Manager serviços manualmente no modo de segurança, os serviços não iniciam e é escrito um erro no registo de eventos.

Requisitos do SQL Server

O Microsoft SQL Server aloja as bases de dados que o System Center - Service Manager cria. Além disso, o System Center 2022 - Service Manager requer SQL Server Analysis Services (SSAS) para trabalhar com cubos OLAP (Microsoft Online Analytical Processing). SQL Server Reporting Services (SSRS) é necessário para suportar relatórios do System Center 2022 - Service Manager.

Utilize estas informações para avaliar se o ambiente SQL Server está pronto para suportar a instalação ou atualização do System Center 2022. Utilize estas informações quer esteja a implementar um ou vários componentes do System Center.

Nota

Durante a instalação, selecione SQL Server pesquisa em texto completo nos computadores com SQL Server que irão alojar as bases de dados do Service Manager e do armazém de dados.

Suporte para a versão do SQL Server

Nota

• O SM não suporta o modo SSAS Tabular. Selecione o modo SSAS como Multidimensional durante a instalação do SQL Server.
• Para as versões suportadas do SQL, utilize os service packs atualmente suportados pela Microsoft.
• Service Manager 2022 suporta o SQL 2019 com CU8 ou posterior; no entanto, não suporta o SQL 2019 RTM.
• Com o SQL 2019 (CU8 ou posterior), utilize ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.

Service Manager	SQL Server 2017	SQL Server 2019 com a Atualização Cumulativa 8
base de dados Service Manager/Data Warehouse	•	•

Nota

System Center 2022 - Service Manager não suporta o parâmetro MultiSubnetFailover. Este parâmetro não é utilizado no System Center 2022 - Service Manager cadeias de ligação.

Permitir atualizações

Para instalar ou atualizar para o System Center 2022 - Service Manager, os computadores com SQL Server que alojam bases de dados têm de ser configurados para permitir atualizações. Se não forem permitidas atualizações, o System Center 2022 - Service Manager a Configuração não será concluída e é apresentada a seguinte mensagem de erro na fase Criar base de dados da instalação:

Ocorreu um erro ao executar uma ação do cliente: _ExecuteSqlScripts. Esta tentativa de atualização falhou antes de serem efetuadas modificações permanentes. A atualização foi revertida com êxito para o estado original do sistema. Depois de efetuar as correções, pode repetir a atualização para esta função.

Pode verificar o estado das atualizações de permissão no SQL Server ao executar o seguinte procedimento armazenado a partir de SQL Server Management Studio:

sp_configure 'allow updates'

Na tabela de resultados, examine o valor de run_value. Se o valor do valor de execução for 1, defina-o novamente para 0 com o seguinte procedimento armazenado e, em seguida, execute novamente a Configuração.

sp_configure 'allow updates',0 reconfigure with override

Considerações sobre Grupos de Disponibilidade AlwaysOn para bases de dados Service Manager

SQL Server funcionalidade Grupos de Disponibilidade AlwaysOn é suportada pelo System Center 2022 - Service Manager.

Para obter mais informações sobre como instalar Service Manager com grupos de disponibilidade AlwaysOn, veja aqui.

Atualizar para o SQL 2017

Os passos seguintes fornecem informações sobre a atualização para o SQL 2017.

Nota

O processo de atualização para o SQL 2017 desinstala os serviços de relatórios; confirme a migração dos relatórios necessários, como a base de dados de relatórios de cópia de segurança e as chaves de encriptação.

Utilize os seguintes passos para atualizar do SQL 2016 para o 2017:

1. Atualize para o SQL 2017.
2. Instale o SQL 2017 Reporting Services (SSRS), inicie o gestor de configuração do Reporting Services para utilizar a BD de relatórios existente e restaure as chaves de encriptação. Configure o URL do serviço Web e o URL do portal Web.
3. Utilize os mesmos valores para o diretório virtual do serviço Web do servidor de relatórios e o URL do portal Web que tinha antes de iniciar o processo de atualização do SQL 2017.
4. Configure o SSRS de acordo com os detalhes partilhados aqui.
5. [Opcional] Para ativar a segurança estrita do CLR, execute o seguinte script em cada uma das bases de dados Service Manager. Por predefinição, a segurança estrita CLR é desativada depois de atualizar para o SQL 2017.

Atualizar para o SQL 2019

Os passos seguintes fornecem informações sobre a atualização para o SQL 2019.

Nota

• Tem de utilizar a Atualização Cumulativa 8 (CU8) ou posterior com o SQL 2019.
• Utilize ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.
• O processo de atualização para o SQL 2019 desinstala os serviços de relatórios; confirme a migração dos relatórios necessários, como a base de dados de relatórios de cópia de segurança e as chaves de encriptação.

Utilize os seguintes passos para atualizar do SQL 2017 para o 2019:

1. Atualize para o SQL 2019.
2. Instale o SQL 2019 Reporting Services (SSRS), inicie o gestor de configuração do Reporting Services para utilizar a BD de relatórios existente e restaure as chaves de encriptação. Configure o URL do serviço Web e o URL do portal Web.
3. Utilize os mesmos valores para o diretório virtual do serviço Web do servidor de relatórios e o URL do portal Web que tinha antes de iniciar o processo de atualização do SQL 2019.
4. Configure o SSRS de acordo com os detalhes partilhados aqui.
5. [Opcional] Para ativar a segurança estrita do CLR, execute o seguinte script em cada uma das bases de dados Service Manager. Por predefinição, a segurança estrita CLR é desativada depois de atualizar para o SQL 2019.

Ativar a segurança estrita do CLR

Opcional. Utilize o seguinte script para ativar a segurança estrita do CLR.

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash1
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
END
GO

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
set  @Hash = HASHBYTES(N'SHA2_512', 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set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
END
GO

Sistema Operativo Servidor

São suportadas as seguintes versões do sistema operativo Windows Server.

Componente do System Center	Windows Server 2019 Standard, Datacenter	Windows Server 2019 Server Core	Windows Server 2022 Standard, Datacenter	Windows Server 2022 Server Core
Servidor de Gestão de Service Manager	•	•	•	•
Servidor de Gestão de Data Warehouse Service Manager	•	•	•	•
Base de dados do Service Manager ou Base de dados do Armazém de Dados	•	•	•	•
Portal Self-Service do Service Manager (HTML 5)	•	•	•	•

Sistema operativo cliente

As seguintes versões do sistema operativo cliente Windows são suportadas para a consola Service Manager.

Componentes do lado do cliente do System Center	Windows Server® 2019 Standard, Datacenter Enterprise	Windows Server® 2022 Standard, Datacenter	Windows 10	Windows 11
Consola do Service Manager	•	•	•	•

Versões .NET suportadas

As seguintes versões do .NET são suportadas para Service Manager.

Componente do System Center	.NET 3.5 SP1	.NET 4	.NET 4.5	.NET 4.5.1	.Net 4.5.2	.NET 4.6	.NET 4.6.1	.NET 4.7	.NET 4.8
Servidor de Gestão de Service Manager	•			•		•	•	•	•
Servidor de Gestão de Data Warehouse Service Manager	•			•		•	•	•	•
consola do Service Manager	•			•		•	•	•	•
Portal Self-Service do Service Manager	•			•		•	•	•	•

Versões do PowerShell suportadas

As seguintes versões do PowerShell são suportadas para Service Manager.

Componente do System Center	Windows PowerShell 4.0	Windows PowerShell 5.0
Consola do Service Manager	•	•
Servidor de Gestão de Service Manager	•	•
Servidor de Gestão de Data Warehouse Service Manager	•	•

Passos seguintes

• Para saber mais sobre as edições de revenda e selecionar Service Manager e qual o efeito que a seleção da instalação de avaliação de 180 dias tem nestas duas edições, reveja Service Manager edições.
• Para saber mais sobre os limites testados do Service Manager, leia Configurações para cenários de implementação.
• Leia mais sobre Service Manager desempenho de hardware.