Microsoft Teams dialer isn't visible in a custom app
This article provides a resolution for an issue where the Microsoft Teams dialer isn't visible in a custom app in Microsoft Dynamics 365 Sales.
Symptoms
A seller can't see the Teams dialer in a custom app.
Cause
The plug-in that should install the custom app doesn't work when sellers don't have the necessary Teams license or a phone number assigned to their accounts.
Resolution
To resolve this issue, re-add the custom app:
Go to the Microsoft Teams calls setting page. This page is only available in the Sales Hub app.
Remove the custom app from the Advanced settings drop-down list.
Select Update.
After the page is saved, refresh the page.
Add the custom app to the Advanced settings drop-down list.
Select Update.
Go to the custom app and check if the dialer is shown.
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