AI general knowledge

In addition to generative answers, you can use AI general knowledge to allow your copilot to find and present information in response to your customer's questions. General knowledge saves you from needing to manually author multiple topics, which might not even address all your customer's questions.

This article helps you get started using AI general knowledge, which helps when a user's intent can't be addressed by existing copilot topics.

This article helps you get started, using AI general knowledge, when a user's intent can't be addressed by existing copilot topics.

What is AI general knowledge

Using AI general knowledge involves leveraging the capabilities of AI to access and provide information, insights, and assistance across a wide range of topics.

AI general knowledge applies the capabilities of AI to access and provide information, insights, and assistance across a wide range of topics.

Why use it

• Accessibility: The copilot can instantly access a vast repository of information and expertise across a wide range of subjects.

• Versatility: It's capable of addressing diverse topics and tasks, making it a versatile resource for a variety of needs.

Note

While AI general knowledge can provide valuable information and assistance, it's essential to critically evaluate the information it provides and consider consulting additional sources for verification or further clarification when necessary.

Use AI general knowledge as a part of generative answers for fallback

When a copilot can't find a matching intent (topic) for the user's query, it uses generative answers and tries to answer the question. This behavior is known as generative answers for fallback. If the user's intent isn't matched to topics or generative answers, the Fallback system topic is used. System topics can escalate a query for the copilot.

Generative answers aren't limited to fallback scenarios. Your copilot can also use other web sites, external or internal web sources, AI general knowledge, and knowledge sources such as SharePoint or OneDrive.

Generative answers can use these sources:

• External resources:
  • AI general knowledge
  • Bing Web Search (doesn't require external configuration)
  • Bing Custom Search (requires external configuration)
• Internal resources:
  • SharePoint (only specific file formats are supported)
  • OneDrive
  • Documents uploaded to Dataverse
  • Custom data (internal or external): supply your own source, such as a Power Automate Flow or from Skill.

Prerequisites

• An account for Microsoft Copilot Studio.

  Note

  If you don't have a Microsoft Copilot Studio account, or you haven't created copilots before, see the Quickstart guide for building copilots with generative AI.

• Review AI response generation training, model, and usage in the FAQ for generative answers and Learn more about Azure OpenAI.

• Generative answers might be subject to usage limits or capacity throttling.

Supported features

Quotas

Quotas are default constraints applied to copilots that limit how often messages can be sent to a copilot. The purpose of quotas is to throttle the client's service load, which protects a service from being overloaded and the client from unexpected resource usage.

Copilots with generative answers enabled have a limit on the number of queries they can make derive answers from the URL you specified. Normal conversations that use copilot topics follow the usual quotas and limitations.

Languages

See the Supported languages section for the list of supported languages by this feature and their respective stage.