Incorrect user privileges errors in Dynamics 365 Field Service

This article helps frontline managers or administrators resolve privileges errors that occur when a user tries to access work orders in Microsoft Dynamics 365 Field Service.

Symptoms

When a user tries to access work orders, the following error messages appear, indicating that the user doesn't have the correct privileges.

• If the user has no privileges within the environment, the following error message appears:

  An error has occurred. Please contact your administrator.

• If the user has some privileges but not all the required ones to complete the user action, an error message like the following appears:

  You do not have prvCreatemsdyn_workorder permission to access msdyn_workorder records. Contact your Microsoft Dynamics 365 administrator for help.

Resolution

Note

You need administrator permissions in Dynamics 365 Field Service to perform the following action.

To solve this issue, assign the correct security role and field security profile to the user.

More information

Set up users, licenses, and security roles