Subscription lifecycle states
Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Appropriate roles: Admin agent | Billing admin | Global admin | Helpdesk agent | Sales agent
This document covers the subscription lifecycle states for licensed-based offers for new commerce and legacy.
New commerce
There are six states that a subscription can have in its lifecycle: Active, Canceled, Suspended, Expired, Disabled, and Deleted.
Active
In the Active state:
- The default (normal) state of a subscription.
- Partners can access and make changes to subscription properties.
- Customers can access and use services.
- Admins can also access services data and properties.
- Transacting partner continues to be billed.
Canceled
New commerce subscriptions can be canceled within 7 days, except where otherwise required by law, of purchase or renewal. After this window passes, subscriptions can no longer be canceled.
Suspended
Partners can suspend a subscription to temporarily make the services not usable to customers.
At the time that the subscription is suspended:
- If there are next charge instructions, or changes to the billing plan mid term, they're not removed.
- Any other scheduled changes are removed. If the subscription is reactivated, the partner can recreate the changes.
While the subscription is suspended:
- Customers can no longer access and use services.
- Admins can access services data and properties.
- The transacting partner continues to be billed.
- Partners can reactivate the subscription before the end of term.
- Partners can cancel the subscription if they're within the 7-day cancellation window, or reactivate the subscription.
- If the subscription is still suspended by the term's end, the subscription moves to the expired state.
Expired
30-day expired state follows the end of an Active subscription's term:
- If autorenew is turned off and the term ends, the previously active subscription expires.
- The subscription stays in this state for 30 days, and users can access files and services.
- After 30 days in the expired state, the subscription moves to a 90-day disabled state.
- Admins can also access data.
- Transacting partner won't be billed.
- Can't be reactivated.
Note
This status doesn't appear in the Partner Center Subscription page. To view all subscription states, use the Export all subscriptions download or the Get a customer's subscriptions API response.
Disabled
30-day disabled state follows the end of a Suspended subscription's term:
- Partners that suspend their subscription leading to the term end will find their suspended subscription moved to this 30-day disabled state.
- After 30 days in the disabled state, the subscription moves to a 90-day disabled state.
- Users can't access files and services, and only admins can access the data.
- Transacting partner won't be billed.
- Can't be reactivated.
90-day disabled state follows the 30-day Expired or a 30-day Disabled states:
- 90-day disabled state: Data is retained for 90 days after the end of the previous state.
- Users can't access files and services, and only admins can access the data.
- Transacting partner won't be billed.
- Can't be reactivated.
Deleted
After the subscription passes through the 90-day disabled state, it stays deleted, however:
The subscription is nonrecoverable.
If the partner cancels their subscription, the subscription will first go into the Suspended state for 7 days, and then to Deleted where data will be removed.
After a subscription is canceled, there's a 7-day grace period in Suspended state where:
- Customers can continue to access their data.
- Partner administrators can back up data before it's removed.
- If the partner purchases the same product/SKU equivalent to the one canceled, customer data and user license assignment settings are automatically restored.
- If a new purchase is made with a lower number of licenses, customer data and user license assignment settings will still be retained, and the partner should manage these appropriately.
- After the 7-day period, these actions are no longer allowed, and data will be removed.
Transacting partner won't be billed.
Can't be reactivated.
Legacy
There are three states that a legacy subscription can have in its lifecycle: Active, Suspended, and Deleted.
Active
In the Active state:
- The default (normal) state of a subscription.
- Partners can access and make changes to subscription properties.
- Customers can access and use services.
- Admins can also access services data and properties.
- Transacting partner continues to be billed.
Suspended
In the Suspended state:
- Partners suspend a subscription to temporarily make the services not usable to customers.
- Partners can reactivate the subscription before the end of term.
- If the subscription is still suspended by the term's end, the subscription is deleted.
- Partners can only reactivate the subscription.
- Customers can no longer access and use services.
- Admins can access services data and properties.
- Transacting partner won't be billed.
Deleted
After 90 days in the suspended state, the subscription will be deleted and is nonrecoverable.
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