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Azure 预订的自助服务交换和退款Self-service exchanges and refunds for Azure Reservations

Azure 预订提供了灵活性, 有助于满足不断发展的需求。Azure Reservations provide flexibility to help meet your evolving needs. 可以用一个预留来交换同一类型的另一个预留。You can exchange a reservation for another reservation of the same type. 如果不再需要某个预留,也可以请求预留退款,每年最多 50,000 美元。You can also refund a reservation, up to $50,000 USD per year, if you no longer need it.

美国政府企业协议客户不能使用自助交换和取消功能。Self-service exchange and cancel capability isn't available for US Government Enterprise Agreement customers. 支持其他美国政府订阅类型, 包括即用即付和 CSP。Other US Government subscription types including Pay-As-You-Go and CSP are supported.

您必须拥有保留订单的所有者访问权限, 才能交换或退款现有预订。You must have owner access on the Reservation Order to exchange or refund an existing reservation.

交换现有的预订实例Exchange an existing reserved instance

可以在Azure 门户中通过三个快速步骤来交换预订。You can exchange your reservation with three quick steps in the Azure portal.

  1. 选择要退款的预订, 并单击 " Exchange"。Select the reservations that you want to refund and click Exchange.
    显示要返回的保留的示例图像Example image showing reservations to return
  2. 选择要购买的 VM 产品并键入数量。Select the VM product that you want to purchase and type a quantity. 请确保新的采购总额大于返回总计。Make sure that the new purchase total is more than the return total. 购买之前确定正确的大小Determine the right size before you purchase.
    显示要使用 exchange 购买的 VM 产品的示例图像Example image showing the VM product to purchase with an exchange
  3. 查看并完成该事务。Review and complete the transaction.
    示例图像显示与 exchange 一起购买的 VM 产品, 完成返回

若要退款预订, 请参阅预订详细信息, 然后单击 "退款"。To refund a reservation, go to Reservation Details and click Refund.

处理事务的方式How transactions are processed

首先, Microsoft 取消了现有预订, 并为该预订退款了估价。First, Microsoft cancels the existing reservation and refunds the pro-rated amount for that reservation. 如果有 exchange, 则会处理新的购买。If there's an exchange, the new purchase is processed. Microsoft 根据你的帐户类型和付款方式, 使用以下方法之一处理退款:Microsoft processes refunds using one of the following methods, depending on your account type and payment method:

企业协议客户Enterprise agreement customers

如果原始购买使用一次, 则将金钱承诺用于交换和退款。Money is added to the monetary commitment for exchanges and refunds if the original purchase was made using one. 自原始购买以来的任何超额发票都将重新打开并 rerated, 以确保使用货币承诺。Any overage invoices since the original purchases are reopened and rerated to make sure the monetary commitment is used. 如果使用预订的货币承诺期限不再处于活动状态, 则会将信用额度添加到当前的企业协议货币承诺条款。If the monetary commitment term using the reservation was purchased is no longer active, then credit is added to your current enterprise agreement monetary commitment term.

如果原始购买内容为超额购买, Microsoft 将发出信用凭单。If the original purchase was made as an overage, Microsoft issues a credit memo.

即用即付发票付款和 CSP 计划Pay-as-you-go invoice payments and CSP program

原始预订采购发票会被取消, 然后将为退款创建新发票。The original reservation purchase invoice is canceled and then a new invoice is created for the refund. 对于交换, 新发票显示退款和新购买。For exchanges, the new invoice shows the refund and the new purchase. 根据购买情况调整退款金额。The refund amount is adjusted against the purchase. 如果你只是退款了某个预订, 则按比例调整金额将保留在 Microsoft, 并将其调整为将来的预订购买。If you only refunded a reservation, then the prorated amount stays with Microsoft and it's adjusted against a future reservation purchase.

即用即付信用卡客户Pay-as-you-go credit card customers

将取消原始发票, 并创建新发票。The original invoice is canceled, and a new invoice is created. 钱退还给用于原始购买的信用卡。The money is refunded to the credit card that was used for the original purchase. 如果更改了卡, 请联系支持人员If you've changed your card, contact support.

取消、交换和退款策略Cancel, exchange, and refund policies

Azure 具有以下用于取消、交换和退款的策略。Azure has the following policies for cancellations, exchanges, and refunds.

Exchange 策略Exchange policies

  • 可以返回多个现有保留来购买同一类型的新预订。You can return multiple existing reservations to purchase a new reservation of the same type. 不能为另一种类型交换保留。You can't exchange reservations of one type for another. 例如, 你不能返回 VM 预留来购买 SQL 保留。For example, you can't return a VM reservation to purchase a SQL reservation.
  • 只有预订所有者才能处理交换。Only reservation owners can process an exchange. 了解如何添加或更改可以管理预订的用户Learn how to Add or change users who can manage a reservation.
  • 交换将作为退款和重新购买进行处理–为取消和新购买创建不同的事务。An exchange is processed as a refund and repurchase – different transactions are created for the cancellation and the new purchase. 对于您所进行的预留, 按比例预留量将会返还。The prorated reservation amount is refunded for the reservations that you trade-in. 你需要为新的购买付费。You're charged fully for the new purchase. 按比例预留量是返回的预订的每日按比例剩余值。The prorated reservation amount is the daily prorated residual value of the reservation being returned.
  • 即使用于购买预订的企业协议已过期, 并且已续订为新协议, 你也可以交换或退款预订。You can exchange or refund reservations even if the enterprise agreement used to purchase the reservation is expired and was renewed as a new agreement.
  • 你可以使用 exchange 更改任何预订属性, 如大小、区域、数量和条款。You can change any reservation property such as size, region, quantity, and term with an exchange.
  • 新的采购总额应等于或大于返回的金额。The new purchase total should equal or be greater than the returned amount.
  • 从 exchange 开始, 作为 exchange 的一部分购买的新预订具有新的条款。The new reservation purchased as part of exchange has a new term starting from the time of exchange.
  • 交换没有惩罚或年度限制。There's no penalty or annual limits for exchanges.

退款策略Refund policies

  • 如果取消预留, 可能会提前终止 12%。If you cancel a reservation, there may be a 12% early termination fee.
  • 你为取消而收到的退款是余额提前的余额减去 12% 的提前终止费。The refund you receive for a cancellation is the remaining pro-rated balance minus the 12% early termination fee. 若要取消, 请跳到 Azure 门户中的预订, 然后选择 "退款"。To cancel, go to the reservation in the Azure portal and select Refund.
  • 在12个月的滚动窗口中, 总退款金额不能超过 $50000 美元。Your total refund amount can't exceed $50,000 USD in a 12-month rolling window.
  • 根据购买价格的最低价格或预订的当前价格计算退款。Refunds are calculated based on the lowest price of either your purchase price or the current price of the reservation.
  • 只有预订所有者才能处理退款。Only reservation owners can process a refund. 了解如何添加或更改可以管理预订的用户Learn how to Add or change users who can manage a reservation.
  • Microsoft 保留在任何退货中收取 12% 损失的权利。Microsoft reserves the right to charge a 12% penalty for any returns. 此处罚目前并未收费, 但会在将来收费。The penalty isn't currently charged, but will be charged in future.

适用于高级存储的 Exchange 非高级存储Exchange non-premium storage for premium storage

你可以将为不支持高级存储的 VM 大小购买的预订交换为相应的 VM 大小。You can exchange a reservation purchased for a VM size that doesn't support premium storage to a corresponding VM size that does. 例如, f1s-f16s_的_F1For example, an F1 for an F1s. 若要进行交换, 请参阅预订详细信息, 然后单击 " exchange"。To make the exchange, go to Reservation Details and click Exchange. Exchange 不会重置保留实例的条款, 也不会创建新的事务。The exchange doesn't reset the term of the reserved instance or create a new transaction.

需要帮助?Need help? 请联系我们。Contact us.

如有任何疑问或需要帮助,请创建支持请求If you have questions or need help, create a support request.

后续步骤Next steps