防止调用方没有呼叫方 ID 将语音消息Prevent callers without a caller ID from leaving a voice message

您可以允许启用 UM 的用户从匿名呼叫者接收语音邮件或阻止他们这样做。默认情况下,当用户启用了统一消息 (UM) 和语音邮件,才能接收呼叫的是匿名的不包含呼叫者 ID 信息。You can allow UM-enabled users to receive voice messages from anonymous callers or prevent them from doing so. By default, when users are enabled for Unified Messaging (UM) and voice mail, they can receive calls that are anonymous and don't contain caller ID information.

在大多数情况下,呼叫接收的 Exchange 服务器包含可以用于确定传入呼叫的源的呼叫者 ID。但是,传入呼叫不可能的原因包括呼叫者 ID 信息:In most cases, calls received by Exchange servers contain a caller ID that can be used to determine the source of the incoming call. However, incoming calls may not include caller ID information for the following reasons:

  • 您组织的电话设备配置为不包含呼叫者 ID 信息。Your organization's telephony equipment is configured not to include caller ID information.

  • 传入呼叫来自移动电话或外部电话。The incoming call is from a mobile or external telephone.

  • 呼叫者已在其电话中禁用呼叫者 ID。The caller has disabled caller ID on their telephone.

默认情况下启用_AnonymousCallersCanLeaveMessages_参数,因为启用 UM 的用户可以接收语音邮件,即使不包含呼叫者 ID 信息。如果禁用_AnonymousCallersCanLeaveMessages_选项,并已启用 UM 的用户会收到不包括呼叫者 ID 的呼叫,呼叫将被标识为匿名的并且已启用 UM 的用户不会收到语音邮件。Because the AnonymousCallersCanLeaveMessages parameter is enabled by default, a UM-enabled user can receive a voice message even if caller ID information isn't included. If the AnonymousCallersCanLeaveMessages option is disabled, and the UM-enabled user receives a call that doesn't include a caller ID, the call will be identified as anonymous, and the UM-enabled user won't receive a voice message.

有关与已启用语音邮件的用户相关的其他管理任务,请参阅声音已启用邮件的用户的过程For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

在开始之前,您需要知道什么?What do you need to know before you begin?

  • 估计完成时间:2 分钟。Estimated time to complete: 2 minutes.

  • 您需要执行此过程之前为其分配权限。若要查看所需的权限,请参阅Messaging Permissions主题中的"UM 邮箱"条目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

  • 在执行此过程之前,请先确认已创建 UM 拨号计划。有关详细步骤,请参阅创建 UM 拨号计划Before you perform this procedure, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在执行此过程之前,请先确认已创建 UM 邮箱策略。有关详细步骤,请参阅创建 UM 邮箱策略Before you perform this procedure, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • 在执行此过程之前,请先确认用户的邮箱已启用 UM。有关详细步骤,请参阅为用户启用语音邮件Before you perform this procedure, confirm that the user's mailbox has been UM-enabled. For detailed steps, see Enable a user for voice mail.

  • 若要了解可能适用于此主题中过程的键盘快捷键,请参阅 Exchange 管理中心内的键盘快捷键For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

遇到问题了吗?请在 Exchange 论坛中寻求帮助。 请访问以下论坛:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

使用命令行管理程序阻止接收来自匿名呼叫着的语音邮件Use the Shell to prevent voice messages from anonymous callers from being received

此示例阻止启用了 UM 的用户r tonysmith@contoso.com 接收来自未包含呼叫者 ID 信息的呼叫的语音邮件。This example prevents UM-enabled user tonysmith@contoso.com from receiving voice messages from calls that don't contain caller ID information.

Set-UMMailbox -Identity tonysmith@contoso.com -AnonymousCallersCanLeaveMessages $false