云通信 API 概述Cloud communications API overview

Microsoft Graph 中的云通信 Api 为您的应用和服务如何通过各种通信相关功能(如呼叫和联机会议)与用户进行交互,从而添加了一个新的维度。The cloud communications APIs in Microsoft Graph add a new dimension to how your apps and services interact with users through various communications related features, such as calling and online meetings. 通过加快您对客户需求的响应方式以及员工相互协作的方式来扩大业务。Grow your business by expediting how you respond to your customers’ needs and how your employees collaborate with each other.

为什么要与云通信 Api 集成?Why integrate with the cloud communications APIs?

了解使用云通信 Api 对 buid 服务应用程序 (bot) 的好处。Discover the benefits of using cloud communications APIs to buid service applications (bots).

处理传入呼叫Handle incoming calls

当工作人员收到大量业务呼叫且无法回答所有问题时,可能会非常困难。It can be overwhelming at times when workers receive a lot of business calls and it isn't possible, or productive, to answer all of them. Bot 可用作前台助理,并通过拒绝似乎像垃圾邮件呼叫那样来处理这些呼叫,然后重定向 (转发) 对不同号码的特定呼叫。A bot can serve as a front-desk assistant and handle these calls by rejecting what seem like spam calls, and redirecting (forwarding) specific calls to a different number.

您可以使用云通信 Api 执行以下操作:You can use the cloud communications APIs to:

简化客户服务体验Simplify the customer service experience

无论您是拥有一家大型支持服务还是小型店面,都可能很难处理多个客户请求,尤其是在您没有任何上下文正在尝试提前解决的问题时。Whether you own a large helpdesk service or a small storefront, it can be difficult to handle multiple customer requests, especially if you don’t have any context of what problem they’re trying to solve beforehand. 通过 交互式语音响应 处理来自客户的传入呼叫 (IVR) 系统,机器人最初将与之交互。Handle incoming calls from customers through an Interactive Voice Response (IVR) system, where a bot will initially interact with them.

当提示客户输入来自 bot 的响应时,客户可以在其所选内容对应的小键盘上按某个键。When a customer is prompted for a response from the bot, the customer can press a key on their keypad that corresponds to their selection. 然后,机器人可以从客户处收集拨号音多频率 (DTMF) 。The bot can then gather the dial-tone multi-frequency (DTMF) from the customer.

您可以使用云通信 Api 构建以下 bot:You can use the cloud communications APIs to build a bot that:

为呼叫转移提供选项的 bot 的图像

若要在客户和你的 bot 之间创建更智能的交互,当客户收到响应提示时,他们将能够直接谈论他们需要帮助的内容。To create a more intelligent interaction between your customers and your bot, when a customer is prompted for a response, they will be able to directly speak about what they need help with.

与自然语言处理服务集成意味着可以对客户的语音进行分析以查找其看法。Integrating with a natural language processing service means that the customer's speech can be analyzed for its sentiment. 然后,bot 可以相应地响应客户的需求。The bot can then respond to the customer's need accordingly.

注意: 您不能录制或以其他方式保留来自您的应用程序访问的呼叫或会议的媒体内容或从该媒体内容派生的数据。Note: You may not record or otherwise persist media content from calls or meetings that your application accesses, or data derived from that media content. 请确保您符合有关通信的数据保护和机密性的法律和法规。Make sure you are compliant with the laws and regulations of your area regarding data protection and confidentiality of communications. 有关详细信息,请参阅使用条款并咨询法律顾问。Please see the Terms of Use and consult with your legal counsel for more information.

您可以使用云通信 Api 构建以下 bot:You can use the cloud communications APIs to build a bot that:

提示用户提供语音响应的 bot 的图像

通过组调用进行协作Collaborate through group calls

允许用户通过创建组呼叫来与同事或客户接洽,以便每个人都可以参与对话。Enable users to engage with coworkers or customers by creating a group call so that everyone can contribute to the conversation.

您可以使用云通信 Api 构建以下 bot:You can use the cloud communications APIs to build a bot that:

可靠地发送提醒Send reminders reliably

若要使用户能够向客户发送约会提醒或付款截止日期的提醒,可以让 bot 自动呼叫客户。To enable users to send customers a reminder for an appointment or a reminder for a payment deadline that’s approaching, you can have a bot call the customer automatically.

您可以使用云通信 Api 构建以下 bot:You can use the cloud communications APIs to build a bot that:

设置联机会议Set up online meetings

无论是在医生与患者之间还是在用户与其直接下属之间安排会议,您可以生成可生成用户可以依赖的会议的解决方案。Whether scheduling a meeting between a doctor and a patient or between a user and their direct reports, you can build solutions that generate meetings that users can rely on. 为提高灵活性,用户可以呼叫其他用户,并在正在进行会议时邀请他们加入会议。For added flexibility, users can call other users and invite them to the meeting while it's ongoing.

您可以使用云通信 Api 执行以下操作:You can use the cloud communications APIs to:

API 参考API reference

在查找此服务的 API 参考?Looking for the API reference for this service?

后续步骤Next steps

另请参阅See also