创建响应组代理组 Lync Server 2013Create Response Group agent groups Lync Server 2013

 

上次修改的主题: 2012-09-12Topic Last Modified: 2012-09-12

创建代理组时要选择分配给该组的代理并指定其他组设置,如路由方法以及代理能否登录到组和从组注销。When you create an agent group, you select the agents that are assigned to the group and specify additional group settings, such as the routing method and whether an agent can sign in to and out of the group.

必须登录和注销组(不同于登录或注销 Lync Server)的代理称为 正式代理An agent who must sign in and out of the group, which is different from signing in or out of Lync Server, is called a formal agent. 正式代理必须登录到组,然后才能接收路由至该组的呼叫。Formal agents must be signed in to the group before they can receive calls routed to the group. 这对于以兼职形式应答组中的呼叫的代理很有用。This can be useful for agents who answer calls from the group on a part-time basis. 正式代理通过单击 Lync 2013 中的菜单项来打开 Windows Internet Explorer Internet 浏览器并显示网页控制台,以登录和注销其组。Formal agents sign in and out of their groups by clicking a menu item in Lync 2013 to open the Windows Internet Explorer Internet browser and display a webpage console.

不登录到组或从组注销的代理称为非正式代理An agent who does not sign in or out of the group is called an informal agent. 非正式代理在登录 Lync Server 时自动登录到组,并且无法注销组。Informal agents are automatically signed in to the group when they sign in to Lync Server, and they cannot sign out of the group.

备注

只有内部部署用户可以成为代理。如果代理从内部部署移动到联机状态,则不会将响应组呼叫路由到该代理。Only on-premises users can be agents. If an agent is moved from on-premises to online, Response Group calls will not be routed to that agent.