在 Lync Server 2013 中部署呼叫管理功能Deploying call management features in Lync Server 2013

 

上次修改的主题: 2012-12-18Topic Last Modified: 2012-12-18

企业语音呼叫管理功能控制如何路由和应答传入呼叫。Enterprise Voice call management features control how incoming calls are routed and answered. Lync Server 2013 提供以下呼叫管理功能:Lync Server 2013 provides the following call management features:

  • 呼叫寄存: 允许语音用户暂时寄存呼叫,然后从同一电话或其他电话中进行挑选。Call Park: Enables voice users to temporarily park a call and then pick it up from the same phone or another phone.

  • 组装货: 使用户能够通过拨打呼叫应答组号码来应答分配给分拣组的另一个用户的呼叫。Group Pickup: Enables users to answer calls made to another user who is assigned to a pickup group by dialing the call pickup group number.

  • 响应组: 使用智能寻线或互动语音响应将传入呼叫路由到代理组 (IVR) 问题和解答。Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.

  • 通知: 为对未分配号码发出的呼叫播放消息,或将呼叫路由到其他位置,或同时进行这两种呼叫。Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.

本节介绍如何在企业语音部署过程中配置这些呼叫管理功能。This section describes how to configure these call management features during an Enterprise Voice deployment.