使用 Microsoft 团队管理员角色管理团队Use Microsoft Teams administrator roles to manage Teams

使用 Azure Active Directory (Azure AD) ,你可以将需要不同级别的访问权限的管理员指定为管理 Microsoft 团队。Using Azure Active Directory (Azure AD), you can designate administrators who need different levels of access for managing Microsoft Teams. 管理员可以管理整个团队工作负荷,也可以具有委派权限,用于解决呼叫质量问题或管理组织的电话需求。Administrators can manage the entire Teams workload, or they can have delegated permissions for troubleshooting call quality problems or managing your organization's telephony needs.

团队角色和功能Teams roles and capabilities

有多个团队管理员角色可用:团队服务管理员、团队沟通管理员、团队通信支持专家、团队通信支持工程师和团队设备管理员。There are several Teams admin roles available: Teams service administrator, Teams communications administrator, Teams communications support specialist, Teams communications support engineer, and Teams Device Administrator. 查看下表,了解每个角色可以执行的操作以及管理员可在 Microsoft 团队管理中心和 PowerShell 中使用的工具。Review the following table to understand what each role can do and which tools the admin can use in the Microsoft Teams admin center and PowerShell.

您必须是管理员才能继续关注。本文介绍了如何获取权限。To follow along, you must be an admin. The instructions for getting the permissions are in this article.

角色Role 可以执行这些任务Can do these tasks 可访问以下工具Can access the following tools
Teams 服务管理员Teams Service Administrator 管理团队服务,并管理和创建 Microsoft 365 组。Manage the Teams service, and manage and create Microsoft 365 Groups. Microsoft 团队管理中心和关联的 PowerShell 控件中的所有内容,包括:Everything in the Microsoft Teams admin center and associated PowerShell controls, including:
  • 管理会议,包括会议策略、配置和会议桥。1、3Manage meetings, including meeting policies, configurations, and conference bridges.1,3
  • 管理语音,包括呼叫策略和电话号码库存和作业。1Manage voice, including calling policies and phone number inventory and assignment.1
  • 管理消息服务,包括消息策略。1、3Manage messaging, including messaging policies.1,3
  • 管理所有组织范围的设置,包括联盟、团队升级和团队客户端设置。1、3Manage all org-wide settings, including federation, teams upgrade, and teams client settings.1,3
  • 管理组织中的团队及其关联的设置,包括成员身份 (通过 PowerShell 支持的组管理、团队管理中心) 中的团队管理。2、3Manage the teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center).2,3
  • 管理团队认证的设备,并设置和分配配置策略。2Manage Teams-certified devices and set up and assign configuration policies.2
  • 查看用户个人资料页面并使用高级疑难解答工具集解决用户呼叫质量问题。3View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset.3
  • 访问 Microsoft 团队管理中心中的所有报表Access all reports in the Microsoft Teams admin center
  • 使用呼叫质量仪表板中显示的数据访问、监控和解决租户的通话质量和可靠性 (CQD) 向受不良通话质量影响的用户。Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users impacted by poor call quality. 根据需要创建新的通话质量报告、更新和删除呼叫质量报告。Create new call quality reports, update and remove call quality reports as needed. 上载和更新 CQD 生成数据。Upload and update CQD building data.
  • 将应用发布到 Microsoft 团队管理中心中的租户应用目录Publish apps to the tenant app catalog in the Microsoft Teams admin center
Teams 通信管理员Teams Communications Administrator 管理团队服务内的通话和会议功能。Manage calling and meetings features within the Teams service. 管理会议,包括会议策略、配置和会议桥。1、3Manage meetings, including meeting policies, configurations, and conference bridges.1,3

管理语音,包括呼叫策略和电话号码库存和作业。1Manage voice, including calling policies and phone number inventory and assignment.1

查看用户个人资料页面并使用高级疑难解答工具集解决用户呼叫质量问题。3View user profile page and troubleshoot user call quality problems using the advanced troubleshooting toolset.3

使用呼叫质量仪表板中公开的数据访问、监控和解决租户的通话质量和可靠性 (CQD 向受不良通话质量影响的用户) 。Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. 根据需要创建新的通话质量报告、更新和删除呼叫质量报告。Create new call quality reports, update and remove call quality reports as needed. 上载和更新 CQD 生成数据。Upload and update CQD building data.
Teams 通信支持工程师Teams Communications Support Engineer 使用 高级 工具解决团队中的通信问题。Troubleshoot communications issues within Teams by using advanced tools. 查看用户个人资料页面并使用高级疑难解答工具集解决用户呼叫质量问题。3View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset.3

使用呼叫质量仪表板中公开的数据访问、监控和解决租户的通话质量和可靠性 (CQD 向受不良通话质量影响的用户) 。Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality.
团队沟通支持专家Teams Communications Support Specialist 使用 基本 工具解决团队中的通信问题。Troubleshoot communications issues within Teams by using basic tools. 访问用户配置文件页面,用于解决呼叫分析中的呼叫。Access user profile page for troubleshooting calls in Call Analytics. 只能查看搜索的特定用户的用户信息。3Can only view user information for the specific user being searched for.3

使用呼叫质量仪表板 (CQD) 中公开的数据访问、监控租户的通话质量和可靠性并进行故障排除。Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD).
团队设备管理员Teams Device Administrator 管理配置为与团队服务一起使用的设备。Manage devices configured for use with the Teams service. 管理设备配置和更新、查看连接的外设的设备运行状况和状态、设置和应用配置文件,以及重启设备。Manage device configuration and updates, review device health and status of connected peripherals, set up and apply configuration profiles, and restart devices.

团队设备管理员角色不提供对呼叫质量数据或呼叫分析的访问权限。The Teams Device Administrator role doesn't provide access to call quality data or call analytics. 若要查看呼叫质量数据或呼叫分析,您需要分配团队通信管理员角色。To view call quality data or call analytics, you need to be assigned the Teams Communications Administrator role.

1 PowerShell-Skype for business 模块1 PowerShell - Skype for Business module
2 PowerShell-Microsoft 团队模块2 PowerShell - Microsoft Teams module
3 Microsoft 团队管理中心3 Microsoft Teams admin center

有关可用于管理 Microsoft 团队的管理员工具的详细信息,请参阅 管理 Microsoft 团队For more information about the admin tools available for managing Microsoft Teams, see Managing Microsoft Teams.

有关适用于团队的限制、规范和其他要求的详细信息,请参阅 Microsoft 团队的限制和规范For more information about limits, specifications, and other requirements that apply to Teams, see Limits and specifications for Microsoft Teams.

为用户分配每个角色Assign users to each role

你可以在 Azure AD 中向用户分配这些角色。You can assign users to these roles in Azure AD. 若要了解如何在 Azure AD 中向用户分配管理角色,请参阅向 Azure Active Directory 中的管理员角色分配用户To learn how to assign administrative roles to a user in Azure AD, see Assign a user to administrator roles in Azure Active Directory.

适用于每个角色的 cmdletCmdlets available for each role

适用于这些管理员角色的大多数 PowerShell 工具都在 Skype for business PowerShell 模块中运行,因此请务必注意,这些管理员角色的一些 cmdlet 有权控制也用于 Skype for business Online 的共享设置。Most of the PowerShell tools for these admin roles live in the Skype for Business PowerShell module, and it's important to note that some of the cmdlets that these admin roles have access to control shared settings that are also used for Skype for Business Online. Skype for Business 管理员角色还可以访问 Skype for business PowerShell 模块中的所有 cmdlet。The Skype for Business admin role also has access to all the cmdlets in the Skype for Business PowerShell module.

若要查看 Skype for Business PowerShell 模块中当前对给定角色可用的 cmdlet 的完整列表,请按照下列步骤操作:To view the full list of cmdlets currently available to a given role in the Skype for Business PowerShell module, follow these steps:

  1. 将该角色分配给用户 (并确保用户没有) 的其他角色。Assign that role to a user (and make sure that the user has no other roles).
  2. 连接到 Skype for Business PowerShell 模块:Connect to the Skype for Business PowerShell module:
    a.a. $session = new-csonlinesession$session = new-csonlinesession
    b.b. Import-pssession $sessionImport-pssession $session
    c.c. 使用 " 获取模块 " 标识导入会话的名称 (它将是随机生成的名称) 。Use Get-Module to identify the name of the imported session (it will be a randomly generated name).
  3. 使用上述> 的Get Command Module < name标识所有可用 cmdletUse Get-Command -Module <name from above> to identify all available cmdlets