登录 Microsoft Stream 疑难解答Troubleshooting signing in to Microsoft Stream

症状Symptoms

当您尝试在 Microsoft Edge、Chrome、Safari、iOS 或 Internet Explorer 中登录 Microsoft Stream 时,浏览器可能会不断循环运行,并且您永远无法登录,因为您没有 login.microsoftonline.com 或不允许。When you try to sign in to Microsoft Stream in Microsoft Edge, Chrome, Safari, iOS, or Internet Explorer, your browser may continually loop and you can never sign in because you do not have login.microsoftonline.com or it is not allowed.

生成Causes

如果你的组织使用受信任的网站,但未启用第三方 cookie 或 Url (包括 Microsoft Stream),则会出现此问题。This issue occurs if your organization uses Trusted Sites and doesn't enable third-party cookies or URLs, including Microsoft Stream. 在这种情况下,基于流 web 的应用程序无法登录,因为未启用 Stream 的受信任站点。In this case, the Stream web-based application cannot sign in, as the trusted sites for Stream are not enabled.

重要

Microsoft 365 应用程序和服务将不支持 Internet Explorer 11 从第17月17日开始,2021 (Microsoft 团队将不会早支持 Internet Explorer 11,从 2020) 年11月30日开始。Microsoft 365 apps and services will not support Internet Explorer 11 starting August 17, 2021 (Microsoft Teams will not support Internet Explorer 11 earlier, starting November 30, 2020). 了解详细信息Learn more. 请注意,Internet Explorer 11 将保留为受支持的浏览器。Please note that Internet Explorer 11 will remain a supported browser. Internet Explorer 11 是 Windows 操作系统的一个组件,遵循安装它的产品 的生命周期策略Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed.

解决方案Resolution

使用管理员权限或组策略对象 (GPO) 更改浏览器设置。Change your browser settings using administrator rights or a Group Policy object (GPO).

Internet ExplorerInternet Explorer

  1. 在 "Internet 选项" 窗口中,选择 " 隐私 " 和 " 高级"。In the Internet Options window, select Privacy and Advanced.

  2. 选择 " 接受第一方 cookie 和第三方 cookie",并选中 " 总是允许会话 cookie " 复选框。Select Accept for First-party Cookies and Third-party Cookies, and select the Always allow session cookies check box.

    Internet Explorer 设置

  3. 在 "Internet 选项" 窗口中,选择 "安全 > 受信任的网站" > 网站In the Internet Options window, select Security > Trusted Sites > Sites.

  4. 添加以下网站:Add the following sites:

    • [*.]microsoft.com[*.]microsoft.com
    • [*.]microsoftonline.com[*.]microsoftonline.com
    • [*.]microsoftstream.com[*.]microsoftstream.com

Microsoft EdgeMicrosoft Edge

  1. 在 "边缘设置" 窗口中,选择 " 网站权限 " 和 " cookie 和网站数据"。In the Edge Settings window, select Site permissions and Cookies and site data.

  2. 启用 " **允许网站保存和读取 cookie 数据" (建议的) ** 并确保禁用 " 阻止第三方 cookie "。Turn on Allow sites to save and read cookie data (recommended) and make sure Block third-party cookies is turned off.

  3. 在同一窗口中的 " 允许" 下,选择 " 添加 " 以添加以下网站:In the same window, under Allow, select Add to add the following sites:

    • [*.]microsoft.com[*.]microsoft.com
    • [*.]microsoftonline.com[*.]microsoftonline.com
    • [*.]microsoftstream.com[*.]microsoftstream.com

    在 Edge 中添加网站设置

Google ChromeGoogle Chrome

  1. 在 "Chrome settings" 窗口中,单击 "网站设置 > 隐私和安全" 部分,然后选择 " cookie 和网站数据"。In the Chrome Settings window, click Site settings > Privacy and security section, then select Cookies and site data.

  2. 选中 " 允许所有 cookie ",并确保未选中 " 阻止第三方 cookie "。Select Allow all cookies and make sure Block third-party cookies is not selected.

  3. 在同一个窗口中的 "站点" 下,选择 " 不能总是使用 cookie" 下的 " 添加"。In the same window, under Sites than can always use cookies, select Add.

  4. 分别添加以下每个网站,并确保在 " 仅此网站 " 复选框中选择 "所有 cookie":Add each of the following sites separately, and make sure you select the All cookies, on this site only checkbox:

    • [*.]microsoft.com[*.]microsoft.com
    • [*.]microsoftonline.com[*.]microsoftonline.com
    • [*.]microsoftstream.com[*.]microsoftstream.com

    在 Chrome 中添加网站设置

SafariSafari

  1. 在 "safari 设置" 窗口中,向下滚动并选择Safari > 首选项In the Safari Settings window, scroll down and select Safari > Preferences.

  2. 单击 " 隐私",然后选择 " 阻止跨网站跟踪" 以禁用跨网站跟踪Click Privacy, then select Prevent cross-site tracking to disable it.

    在 Safari 中添加网站设置

iOSiOS

  1. 转到 " 设置",然后向下滚动并选择 SafariGo to Settings, then scroll down and select Safari.

  2. 在 "隐私 & 安全性" 部分,选择 " 阻止跨网站跟踪" 以禁用跨网站跟踪Under the Privacy & Security section, select Prevent cross-site tracking to disable it.

    在 iOS 中添加网站设置

备注

验证和启用所有团队的受信任 Url 并查看本文中的要求始终是一件好事: Office 365 url 和 IP 地址范围It's always good to validate and enable all trusted URLs for Teams and review the requirements in this article: Office 365 URLs and IP address ranges.

更多信息More information

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