提出新 BugFile a New Bug

如果你正在使用 Windows® Bug 管理服务管理产品中的 Bug,可以在仪表板的 Bug 管理页上输入新 Bug。If you're using the Windows® bug management service to manage the bugs in your product, you can enter a new bug on the Bug management page on the Dashboard.

创建并提出新 BugCreating and filing a new bug

你可以在线创建新 Bug,然后将它提交到 Microsoft 进行记录。You can create a new bug online, and then submit it to be filed with Microsoft.

创建并提出新 BugTo create and file a new bug

  1. 使用你的 Microsoft 帐户登录到仪表板。Sign in to the Dashboard by using your Microsoft account.

  2. 在窗口左侧,单击 Bug 管理On the left side of the window, click Bug management.

  3. Bug 管理页上的提出新 Bug 磁贴中,单击提出新 BugOn the Bug management page, in the File a new bug tile, click File new bug.

  4. 提出新 Bug页上,输入有关 Bug 的详细信息,从而确保在标有星号的每个字段中都输入信息。On the File new bug page, enter details about the bug, making sure that you enter information in every field that has an asterisk. 有关必填字段的详细信息,请参阅下表。See the following table for more details about the required fields.

    字段名称Field name 内容描述Description of content

    标题Title

    为你的 Bug 输入尽可能具有描述性的标题。Enter a title for your bug that is as descriptive as possible.

    问题类型Issue type

    为 Bug 选择一个类别,例如“代码 Bug”。Select a category for the bug, such as Code Bug.

    分配给Assigned to

    选择“活动”或“Microsoft”以将 Bug 分配给 Microsoft。Select Active or Microsoft to assign a bug to Microsoft. 默认选项为“活动”The default option is Active.

    合作伙伴优先级Partner Priority

    选择必须多快修复 Bug 的选项。Select an option for how quickly the bug must be fixed. 例如:For example:

    0 - 该问题当前阻止了此领域的所有进一步开发,且没有解决方法。0 - The issue is currently blocking any further development in this area without a workaround. 必须立即修复此问题。It must be fixed immediately.

    1 - 此问题阻止了某些区域的开发,必须尽快修复它。1 - This issue is blocking in some areas and must be fixed as soon as possible.

    2 - 应在产品发布前尽快修复。2 - Should fix soon before product release.

    3 - 如果距离发布还有时间,应修复此问题。3 - This issue should be fixed if there is time before the release.

    合作伙伴严重性Partner Severity

    选择 Bug 的严重性级别。Select a ranking for the severity of the bug. 例如For example

    • 1- 该问题导致系统崩溃或数据丢失。1- The issue causes a system crash or a loss of data.

    • 2- 该问题导致主要功能问题或其他问题,并在某些情况下可能会导致产品无法使用。2- The issue causes major functionality or other problems, and in some cases, may cause a product failure.

    • 3- 存在功能受损问题。3- These are issues with impaired functionality.

    • 4- 存在影响产品整体质量的较小功能问题。4- There are minor functionality issues that affect the fit-and-finish of the product.

    有措辞不明确的情况,或者有不影响产品使用的排字错误。There is wording that may be unclear, or there are typographical errors that do not affect the use of the product.

    重现步骤Repro steps

    描述在出现问题时你所执行的操作。Describe the actions you had taken when the issue occurred.

    注意Note

    为了最快做出响应,请确保包含以下详细信息:For the quickest response, make sure to include the following details:

    • 预期结果:描述在你完成你执行的操作后,预期会出现什么结果。Expected results: Describe what you expected to happen after you completed the actions you performed.

    • 实际结果:描述实际发生的情况。Actual results: Describe what actually happened. 这是 Bug 的主要问题。This is the main issue of the bug.

    • 出现兼容性问题的一个或多个应用程序。The application or applications where the compatibility issue occurs.

    • 应用程序语言或涉及的语言。The application language or languages involved.

    • 如果可以下载应用程序,请提供可获得该程序的 URL。If the application is downloadable, the URL where it is available.

      如果应用程序无法下载,请向 Microsoft 提供共享该应用程序的权限,或者允许我们仅将其用于重现和测试目的。If the application is not downloadable, provide Microsoft with permission to share the application, or allow us to use it for reproduction and test purposes only.

    产品系列Product family

    描述出现问题的产品系列。Describe the product family where the issue occurred. 例如:For example:

    • 如果问题是客户端操作系统 Bug,则选择 WindowsSelect Windows if it is a Client Operating System bug

    • 如果问题是服务器相关 Bug,则选择 Windows Server/系统中心Select Windows Server/System Center if it a Server related bug

    • 如果问题是服务 Bug,则选择 Windows Legacy ServicingSelect Windows Legacy Servicing if it is a Servicing bug

    合作伙伴类型Partner type

    选择对你希望提出 Bug 的领域描述最准确的一项。Select the entry that best describes the space in which you want to file your bug.

    合作伙伴功能Partner feature

    选择相应的功能区。Select an appropriate feature area.

    合作伙伴描述Partner description

    输入问题的详细描述。Enter a detailed description of the issue.

  5. 单击“附件”标签下的浏览,将文件附加到 Bug。Click Browse below the Attachments label to attach a file to the bug. (推荐)(Recommended)

    在提交 Bug 时附加数据可帮助我们自始至终高效管理 Bug 流程。Attaching data at the time of bug submission helps us efficiently manage the bug process toward closure. 请根据报出的具体问题,按照以下相应流程处理。Please use the appropriate process below for the specific issue being reported.

    对于 Windows Phone 和 IoT(ARM) 设备:请下载 FieldMedic 工具并在重现所报告问题的设备上运行该工具。For Windows Phone and IoT(ARM) devices: Please download the FieldMedic tool and run it on the devices that reproduce the issue you are reporting.

    备注

    请确保启用所有与所报告问题关联的提供程序。Be sure that all providers associated with the problem you are reporting are enabled. 可通过以下方法完成此操作:转到 Field Medic 中的高级菜单,然后选择选择哪些 ETW 提供程序...This can be done by going to the Advanced menu within Field Medic, and selecting Choose which ETW Providers ....

    对于 Windows x86 和 x64:请使用日志收集工具 UCSLogTool,此工具已在 Connect 和 Microsoft 下载中心发布。For Windows x86 and x64: Please use the log collection tool, UCSLogTool, posted on Connect and Microsoft Download Center. 此工具将收集与所选的特定功能区相关的日志和跟踪。This tool will gather logs and traces relevant to the specific feature area selected. 请按照以下步骤使用该工具:Follow these steps to use the tool:

    1. 在有问题的设备上下载并安装 UCSLogTool。Download and install UCSLogTool on the problem device. 安装完成后,使用桌面快捷方式启动该工具。When the installation is complete, start the tool using the desktop short-cut.

    2. UCSLogTool 启动后,你将看到命令提示符的用户界面。After UCSLogTool starts, you’ll be presented with a user interface in the Command Prompt. 找到与所报告问题最接近的方案或功能,输入对应的编号,然后按 Enter。Locate the scenario or feature that’s closest to the problem you’re reporting, enter the corresponding number, and then press Enter.

    3. 选择要跟踪的方案后,将显示所选的功能列表。After you’ve selected the scenario to be traced, a list of the selected features will be displayed. 输入 Y 以查看其他功能,或输入 N 以继续。You can view additional features by entering Y, or continue by entering N.

    4. 默认情况下,所有选中的功能都具备常规的 Windows 日志收集功能。By default, any feature that’s selected will also include the General windows log collection feature. 请确认已选择正确的跟踪,然后按照提示添加其他功能,或保持当前所选功能继续。Please confirm that the correct traces have been selected, and then follow the prompts to either add additional features or to continue with the current selection.

    5. 系统将提示你保存包含跟踪数据副本的临时文件夹。You’ll be prompted to keep the temporary folder containing a copy of the trace data. 按照提示操作,然后按 Enter。Follow the prompt, and press Enter.

      备注

      很多 UCSLogTool 功能将在新窗口中打开,以捕获各自的跟踪。Many UCSLogTool features will open in a new window to capture their respective traces. 发生这种情况时,请按照新窗口中的说明进行操作,然后返回到 UCSLogTool 命令窗口完成最后步骤。When this occurs, follow the instructions in the new window, and then return to the UCSLogTool command window for the final steps.

    6. 在工具完成跟踪收集后,收集到的跟踪数据和日志会压缩到桌面上的一个 ZIP 文件中(例如,GeneralDataCollection_15063.rs2_release.170317-1834.zip)。After the tool collects the traces, the collected trace data and logs will be compressed into a single ZIP file on the desktop (for example, GeneralDataCollection_15063.rs2_release.170317-1834.zip).

      重要

      请勿重命名该文件。Do not rename the file. 重命名该文件会干扰检查文件有效性的自动化进程Renaming the file will interfere with the automated processes that check it for validity

    7. 将此 .zip 文件附加到 BugAttach this .zip file to the bug

      备注

      如果由于系统状态无法运行 USCLogTool,请通过执行以下操作手动运行该脚本:If you are unable to execute the USCLogTool due to the system state, run the script manually by doing the following:

      1. 在正常工作的系统上下载并安装 UCSLogTool。Download and install the UCSLogTool on a working system.
      2. 将“UCSLogTool”目录(通常位于 C:\Program Files\UCSLogTool)及其内容复制到 U 盘。Copy the "UCSLogTool" directory (typically C:\Program Files\UCSLogTool) and its contents onto a USB Flash Drive.
      3. 在有问题的系统启动到 OOBE 或 Windows PE 时,将 U 盘连接到该系统。Connect the flash drive to the problem system when booted to OOBE or Windows PE.
      4. 按下键盘上的 Shift+F10 打开命令提示符。Press Shift+F10 on the keyboard to get to a command prompt.
      5. 将目录更改为 UCSLogTool 被复制到的 U 盘上的位置。Change directory to the location on the USB Flash Drive that UCSLogTool was copied to.
      6. 手动运行以下脚本以进行常规 Windows 日志收集:Run the following script manually to collect the General Windows log collection: UCSLogTool\WINDOWS_LOG\GetLogs.cmd LOGDIR
      7. 在工具完成数据收集后,请将收集到的数据复制到 U 盘中并以 ZIP 文件格式附加到 Bug。After the tool collects the data, copy the data onto the flash drive and attach to the bug in a ZIP file format.

      我们建议在有问题的系统进入无响应状态时提交内存转储文件。We recommend submitting a memory dump file when the problem system is in a non-responsive state. 此文件将帮助 Microsoft 调查你遇到的问题。This file will help Microsoft investigate the issue you are encountering.

  6. 填写所有信息后,单击表单顶部的保存When all information is complete, click Save at the top of the form.

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