Exchange Online 中的協同作業Collaboration in Exchange Online

Office 365 和 Exchange Online 提供數種功能,可協助您在電子郵件輕鬆地共同作業的使用者。Office 365 and Exchange Online provides several features that can help your end users easily collaborate in email.

下列各節中,所述的這些功能有不同的使用者經驗及功能及應根據您的使用者需要達成目標與您的組織可以提供使用。例如,站台信箱提供更好的文件共同作業功能。但站台信箱依賴 SharePoint,因此如果您未在訂閱 SharePoint 計劃,您可以使用公用資料夾共用文件。Each of these features, described in the following sections, has a different user experience and feature set and should be used based on what your users need to accomplish and what your organization can provide. For example, site mailboxes provide great documentation collaboration features. However, site mailboxes rely on SharePoint, so if you aren't planning on subscribing to SharePoint, you can use public folders to share documents.

本主題會比較這些協同作業功能,協助您決定應為使用者提供什麼功能。This topic compares these collaboration features to help you decide which features to offer your users.

網站信箱Site mailboxes

網站信箱的功能包括 SharePoint 網站成員資格 (擁有者和成員)、透過 Exchange 信箱讓電子郵件訊息共用儲存,以及使用 SharePoint 網站來儲存及共用。基本上,網站信箱彙集了 Exchange 電子郵件和 SharePoint 文件。對使用者而言,網站信箱的作用如同專案的中央檔案櫃,提供歸檔專案電子郵件和文件的位置,並只能由網站成員存取和編輯。此外,網站信箱的生命週期已被指定,最適合用於設有開始和結束日期的專案。若要完整實作網站信箱,一般使用者必須使用 Outlook 2013。A site mailbox is functionally comprised of a SharePoint site membership (owners and members), shared storage through an Exchange mailbox for email messages, and a SharePoint site to store and share. Essentially, site mailboxes bring Exchange email and SharePoint documents together. For users, a site mailbox serves as a central filing cabinet for the project, providing a place to file project email and documents that can be accessed and edited only by site members. In addition, site mailboxes have a specified lifecycle and are optimized to be used for projects that have set start and end dates. To fully implement site mailboxes, end users must use Outlook 2013.

若要深入了解,請參閱為在 Office 365 中使用網站信箱作準備To learn more, see Prepare for using Site Mailboxes in Office 365.

公用資料夾Public folders

公用資料夾的設計目的在於共用存取,並提供簡易有效率的方式來收集及組織資訊,以及與工作群組或組織中的其他人員共用資訊。Public folders are designed for shared access and provide an easy and effective way to collect, organize, and share information with other people in your workgroup or organization.

公用資料夾以易於瀏覽的深層階層來組織內容。使用者可以瀏覽與其相關的階層分支,探索他們有興趣及相關的內容。使用者一律可在他們的 Outlook 資料夾檢視中看到完整階層。公用資料夾這項技術適用於通訊群組封存。公用資料夾可啟用電子郵件功能,加入通訊群組中做為成員。傳送給該通訊群組的電子郵件,都會自動加入公用資料夾,供日後參考。公用資料夾也提供範例文件共用,不需要在您組織中安裝 SharePoint。最後,一般使用者可透過下列受支援的 Outlook 用戶端來使用公用資料夾:Outlook 2007、Outlook 2010、Outlook 2013 和 Outlook Web App,但有所限制。Public folders organize content in a deep hierarchy that's easy to browse. Users discover interesting and relevant content by browsing through branches of the hierarchy that are relevant to them. Users always see the full hierarchy in their Outlook folder view. Public folders are a great technology for distribution group archiving. A public folder can be mail-enabled and added as a member of the distribution group. Email sent to the distribution group is automatically added to the public folder for later reference. Public folders also provide simple document sharing and don't require SharePoint to be installed in your organization. Finally, end users can use public folders with the following supported Outlook clients: Outlook 2007, Outlook 2010, Outlook 2013, and Outlook Web App, but with some limitations.

若要深入了解,請參閱Office 365 與 Exchange Online 的公用資料夾To learn more, see Public folders in Office 365 and Exchange Online.

共用信箱Shared mailboxes

共用信箱是指可讓多位指定使用者存取以閱讀及傳送電子郵件,以及共用共同行事曆的信箱。共用信箱可以提供通用電子郵件地址 (例如 info@contoso.com 或 sales@contoso.com),讓客戶用來查詢公司的相關資訊。如果受委派使用者在回覆電子郵件時,指派「傳送為」權限給共用信箱,則電子郵件中會顯示是該信箱 (如 sales@contoso.com) 進行回覆,而不是實際的使用者。A shared mailbox is a mailbox that multiple designated users can access to read and send email messages and to share a common calendar. Shared mailboxes can provide a generic email address (such as info@contoso.com or sales@contoso.com) that customers can use to inquire about your company. If the shared mailbox has the Send As permission assigned when a delegated user responds to the email message, it can appear as though the mailbox (for example, sales@contoso.com) is responding, not the actual user.

若要深入了解,請參閱Shared MailboxesTo learn more, see Shared Mailboxes.

群組Groups

群組 (也稱為通訊群組) 是出現在共用通訊錄中,由兩個以上收件者所構成的集合。當群組收到一封電子郵件時,群組的所有成員都會收到該封郵件。通訊群組可依特定的討論主題 (如「愛狗人士」) 加以分組,或依需要經常通訊而共用共同工作結構的使用者加以分組。Groups (also called distribution groups) are a collection of two or more recipients that appears in the shared address book. When an email message is sent to a group, it's received by all members of the group. Distribution groups can be organized by a particular discussion subject (such as "Dog Lovers") or by users who share a common work structure that requires them to communicate frequently.

若要深入了解,請參閱收件者在 Exchange OnlineTo learn more, see Recipients in Exchange Online.

要使用哪一種?Which one to use?

下表提供每個協同合作功能的快速概覽,協助您決定應使用那一項。The following table gives you a quick glance at each of the collaboration features to help you decide which one to use.

網站信箱Site mailboxes 公用資料夾Public folders 共用信箱Shared mailboxes 群組Groups
群組類型Type of group
針對有明確開始和結束日期的特定專案而一起團隊合作的使用者。Users who work together as a team on a specific project with definitive start and end dates.
只要具有適當的權限,組織中的每個人都能存取和搜尋公用資料夾。公用資料夾是維護歷史記錄或發佈群組對話的理想選擇。With the proper permissions, everyone in your organization can access and search public folders. Public folders are ideal for maintaining history or distribution group conversations.
可代表虛擬身分委派工作,並以該共用信箱身分回覆電子郵件。範例:support@tailspintoys.comDelegates working on behalf of a virtual identity, and they can respond to email as that shared mailbox identity. Example: support@tailspintoys.com
需要傳送電子郵件給一群有共同興趣或特性之收件者的使用者。Users who need to send email to a group of recipients with a common interest or characteristic.
理想的群組大小Ideal group size
Small
大型Large
Small
大型Large
AccessAccess
網站信箱擁有者和成員。Site mailbox owners and members.
組織中的任何人都能夠存取。Accessible by anyone in your organization.
使用者可以被授與「完整存取權」和/或「傳送為」權限。若獲授與「完整存取權」權限,使用者還必須將共用信箱加入至其 Outlook 設定檔,以便存取共用信箱。Users can be granted Full Access and/or Send As permissions. If granted Full Access permissions, users must also add the shared mailbox to their Outlook profile to access the shared mailbox.
對於通訊群組,必須手動新增成員。對於動態通訊群組,成員則是根據篩選準則而新增。For distribution groups, members must be manually added. For dynamic distribution groups, members are added based on filtering criteria.
共用行事曆?Shared calendar?
No
Yes
Yes
No
電子郵件會進入使用者的個人收件匣嗎?Email arrives in user's personal Inbox?
不,電子郵件是進入網站信箱中。No. Email arrives in the site mailbox.
不,電子郵件是進入公用資料夾。No. Email arrives in the public folder.
不,電子郵件是進入共用信箱的收件匣。No. Email arrives in the Inbox of the shared mailbox.
會。電子郵件會進入通訊群組成員的收件匣。Yes. Email arrives in the Inbox of a distribution group member.
支援的用戶端Supported clients
Outlook 2013Outlook 2013
SharePoint OnlineSharePoint Online
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007
Outlook 2013Outlook 2013
Outlook Web AppOutlook Web App
Outlook 2010Outlook 2010
Outlook 2007Outlook 2007