新增自動語音應答的分機號碼Add an auto attendant extension number

您可以在整合通訊 (UM) 自動語音應答上設定的分機號碼或多個分機號碼。當您新增 UM 自動語音應答的分機號碼時,該號碼可供來電者撥打到自動語音應答。此外,您可能必須新增因為會有一個以上的分機號碼的來電者可以用來存取的自動語音應答的分機號碼。根據預設,當您建立自動語音應答不設定任何分機號碼。You can configure an extension number or multiple extension numbers on a Unified Messaging (UM) auto attendant. When you add an extension number to a UM auto attendant, that number can be used by callers to call into the auto attendant. Also, you may have to add extension numbers because there is more than one extension number that callers can use to access an auto attendant. By default, no extension numbers are configured when you create an auto attendant.

您可以建立新的自動語音應答而設定的自動語音應答的分機號碼。您也可以建立一個以上的電話或分機號碼與單一自動語音應答關聯。您也可以在您建立 UM 自動語音應答或將它們新增之後設定的自動語音應答時新增分機號碼。在您的 UM 自動語音應答設定的分機號碼的數字數目必須符合 UM 撥號對應表關聯的 UM 自動語音應答上設定分機號碼的數字數目。You can create a new auto attendant without setting up an extension number for the auto attendant. You can also associate more than one telephone or extension number with a single auto attendant. You can either add the extension numbers when you create the UM auto attendant or add them after you configure the auto attendant. The number of digits in the extension number you configured on the UM auto attendant must match the number of digits for an extension number that's configured on the UM dial plan associated with the UM auto attendant.

注意

您也可以新增,而不是新增分機號碼的工作階段初始通訊協定 (SIP) 位址。SIP 位址由某些 IP 專用交換機 (Pbx) 和 Office Communications Server 2007 R2 或 Microsoft Lync Server。You can also add a Session Initiation Protocol (SIP) address instead of adding an extension number. A SIP address is used by some IP Private Branch eXchanges (PBXs) and Office Communications Server 2007 R2 or Microsoft Lync Server.

如需與 UM 自動語音應答相關的其他管理工作,請參閱UM 自動語音應答程序For additional management tasks related to UM auto attendants, see UM auto attendant procedures.

開始之前有哪些須知?What do you need to know before you begin?

  • 預估完成時間: 少於 1 分鐘。Estimated time to complete: Less than 1 minute.

  • 您必須獲得權限才能執行此程序或程序。若您需要哪些權限,請參閱Messaging Permissions主題中的 「 UM 自動語音應答 」 項目。You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • 在執行這些程序之前,請確認已建立 UM 撥號對應表。如需詳細步驟,請參閱建立 UM 撥號對應表Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • 在執行這些程序之前,請確認已建立 UM 自動語音應答。 如需詳細步驟,請參閱建立 UM 自動語音應答Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • 如需適用於此主題中程序的快速鍵相關資訊,請參閱 Keyboard shortcuts in Exchange 2013For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

提示

有問題嗎?在 Exchange 論壇中尋求協助。 論壇的網址為:Exchange ServerExchange OnlineExchange Online Protection。.Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

您要執行的工作What do you want to do?

使用 EAC 新增 UM 自動語音應答的分機號碼或電話號碼Use the EAC to add an extension or phone numbers for a UM auto attendant

  1. 在 EAC 中,瀏覽至 [整合通訊 > UM 撥號對應表。在清單檢視中,選取 [UM 撥號對應表您想要編輯並按一下 [編輯編輯圖示In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to edit and click EditEdit icon.

  2. 在 [ UM 撥號對應表] 頁面上 [ UM 自動語音應答,選取您想要新增副檔名或電話號碼的 UM 自動語音應答。On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to add extension or phone numbers to.

  3. 在工具列上,按一下 [編輯編輯圖示On the toolbar, click EditEdit icon.

  4. 在 [ UM 自動語音應答] 頁面上>一般] 底下的存取號碼[文字] 方塊中輸入您想要使用並按一下 [新增副檔名或電話號碼新增圖示On the UM Auto Attendant page > General, under Access numbers, in the text box, enter the extension or phone number that you want to use and click AddAdd Icon.

  5. 按一下 [儲存] 以新增數目。Click Save to add the number.

使用命令介面在 UM 自動語音應答上設定分機號碼Use the Shell to configure an extension number on a UM auto attendant

此範例會使用多個分機號碼設定名為 MyUMAutoAttendant 的 UM 自動語音應答。This example configures a UM auto attendant named MyUMAutoAttendant with multiple extension numbers.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -PilotIdentifierList "12345, 72000, 75000"