如何只抹除 Intune 管理之應用程式中的公司資料How to wipe only corporate data from Intune-managed apps

適用對象:Azure 入口網站的 IntuneApplies to: Intune in the Azure portal
您需要傳統入口網站的 Intune 相關文件嗎?Looking for documentation about Intune in the classic portal? 請參閱本 Intune 簡介Read the introduction to Intune.

當裝置遺失或遭竊,或者如果員工離職,您會想要確定公司應用程式資料已從裝置移除。When a device is lost or stolen, or if the employee leaves your company, you want to make sure company app data is removed from the device. 不過,您可能不想要移除裝置上的個人資料,特別是當該裝置為員工擁有的裝置時。But you might not want to remove personal data on the device, especially if the device is an employee-owned device.

注意

iOS 和 Android 平台是目前支援的兩個平台,可從 Intune 管理的應用程式抹除公司資料。The iOS and Android platforms are the two platforms currently supported for wiping corporate data from Intune managed apps.

若要選擇性地移除公司應用程式資料,請使用本主題中的步驟建立抹除要求。To selectively remove company app data, create a wipe request by using the steps in this topic. 完成抹除要求之後,當裝置下一次執行應用程式時,即會從應用程式中移除公司資料。After the request is finished, the next time the app runs on the device, company data is removed from the app.

重要

移除直接從應用程式同步到原生通訊錄的連絡人。Contacts synced directly from the app to the native address book are removed. 無法清除從原生通訊錄同步處理到其他外部來源的任何連絡人。Any contacts synced from the native address book to another external source can't be wiped. 目前只有 Microsoft Outlook 應用程式可使用此功能。Currently, this only applies to the Microsoft Outlook app.

建立抹除要求Create a wipe request

  1. 登入 Azure 入口網站Sign in to the Azure portal.

  2. 選擇 [所有服務],接著在 [篩選] 文字方塊中鍵入 Intune,然後選取 [Intune]。Choose All services, type Intune in the filter textbox, and select Intune. 當 [Intune] 窗格開啟時,選擇 [行動應用程式] 窗格。The Intune pane opens, choose the Mobile apps pane.

    Microsoft Intune 窗格的螢幕擷取畫面

  3. 在 [行動應用程式] 窗格中選擇 [應用程式選擇性抹除]。On the Mobile apps pane, choose App selective wipe.

  4. 選擇 [新增抹除要求]。Choose New wipe request. [新增抹除要求] 窗格會隨即開啟。The New wipe request pane opens.

    [新增抹除要求] 窗格的螢幕擷取畫面

  5. 選擇使用者,然後選擇 [選取] 來選取您要抹除其應用程式資料的使用者。Choose a user and then choose Select to select the user whose app data you want to wipe.

  6. 接下來,從 [新增抹除要求] 窗格中選擇 [裝置]。Next, choose Device from the New wipe request pane. 這會開啟 [選取裝置] 窗格,列出與所選使用者建立關聯的所有裝置,並會提供兩個資料行,其中 [裝置名稱] 是使用者定義的易記名稱,而 [裝置類型] 則是其裝置平台。This opens the Select Device pane that lists all the devices associated with the selected user, and also provides two columns, the device name, which is a friendly name defined by the user, and the device type, its device platform. 選取您要抹除的裝置。Select the device you want to wipe.

  7. 現在您已回到 [新增抹除要求] 窗格。You are now back on the New wipe request pane. 選擇 [確定] 以提出抹除要求。Choose OK to make a wipe request.

此服務會為裝置上每個受保護的應用程式建立個別的抹除要求,並加以追蹤,以及抹除要求相關聯的使用者。The service creates and tracks a separate wipe request for each protected app on the device, and the user associated with the wipe request.

監視抹除要求Monitor your wipe requests

您可有摘要報表顯示抹除要求的整體狀態,以及暫止的要求數與失敗數。You can have a summarized report that shows the overall status of the wipe request, and includes the number of pending requests and failures. 若要取得更多詳細資訊,請遵循下列步驟︰To get more details, follow these steps:

  1. [行動應用程式 - 應用程式選擇性抹除] 窗格中會依使用者分組列出您的要求清單。On the Mobile Apps - App selective wipe pane, you can see the list of your requests grouped by users. 由於系統會針對裝置上執行的每個受保護應用程式建立抹除要求,因此您可能會看到一名使用者具有多個要求的情況。Because the system creates a wipe request for each protected app running on the device, you might see multiple requests for a user. 狀態指出抹除要求為擱置失敗成功The status indicates whether a wipe request is pending, failed, or successful.

    [應用程式選擇性抹除] 窗格中抹除要求狀態的螢幕擷取畫面

此外,您可以查看裝置名稱及其裝置類型,這對閱讀報表十分有幫助。Additionally, you are able to see the device name, and its device type, which can be helpful when reading the reports.

重要

使用者必須開啟應用程式,抹除才會發生,並可能在發出要求後花費 30 分鐘的時間。The user must open the app for the wipe to occur, and the wipe may take up to 30 minutes after the request was made.

刪除抹除要求Delete a wipe request

處於擱置狀態的抹除將會顯示,直到您手動將其刪除為止。Wipes with pending status are displayed until you manually delete them. 若要手動刪除抹除要求:To manually delete a wipe request:

  1. 在 [行動應用程式 - 應用程式選擇性抹除] 窗格中。On the Mobile Apps - App selective wipe pane.

  2. 在清單中,以滑鼠右鍵按一下要刪除的抹除要求,然後選擇 [刪除抹除要求]。From the list, right-click on the wipe request you want to delete, then choose Delete wipe request.

    [應用程式選擇性抹除] 窗格中抹除要求清單的螢幕擷取畫面

  3. 當收到確認刪除的提示時,請選擇 [是] 或 [否],然後按一下 [確定]。You're prompted to confirm the deletion, choose Yes or No, then click OK.

另請參閱See also

什麼是應用程式保護原則What's app protection policy

什麼是應用程式管理What's app management