在 Lync Server 2013 中規劃回應群組Planning for response groups in Lync Server 2013

 

主題上次修改日期: 2012-06-19Topic Last Modified: 2012-06-19

如果您的組織擁有接聽和管理特定通話類型的人員群組,例如,針對客戶服務、內部服務台或部門的一般電話支援,您可以部署 Lync Server 回應群組應用程式來管理這些呼叫類型。If your organization has groups of people who answer and manage certain types of calls, such as for customer service, an internal help desk, or general telephone support for a department, you can deploy the Lync Server Response Group application to manage these types of calls. 回應群組應用程式會將來電路由和佇列傳送給指定的人員(稱為代理人)。The Response Group application routes and queues incoming calls to designated persons, who are known as agents. 藉由使用回應群組,您可以增加電話支援服務的使用頻率,並減少為執行這些服務所產生的負荷。You can increase the use of telephone support services and reduce the overhead of running these services by using response groups. 本節說明回應群組的規劃考慮。This section describes planning considerations for Response Group.