含有 PSTN 連線功能的混合式環境中的使用者帳戶User accounts in a hybrid environment with PSTN connectivity

關於環境About the environment

本文適用于您擁有下列各項的環境:This article applies to environments in which you have all of the following:

  • 商務用 Skype Server 或 Lync Server 2013Skype for Business Server or Lync Server 2013
  • Microsoft 365 或 Office 365 組織An Microsoft 365 or Office 365 organization
  • 在商務用 Skype Server 與商務用 Skype Online 或 Microsoft 團隊租使用者之間設定混合式連接Hybrid connectivity configured between the Skype for Business Server and Skype for Business Online or Microsoft Teams tenant
  • 已啟用並從用戶端撥打和接聽公用交換電話網絡(PSTN)通話的使用者Users who are enabled to make and receive Public Switched Telephone Network (PSTN) calls to and from the client

如果您使用的是不同的環境(例如商務用 Skype 雲端連接器版本)、混合式未設定,或者您的使用者未啟用 PSTN 通話,則支援矩陣會有所不同。If you have a different environment (such as Skype for Business Cloud Connector Edition), hybrid is not configured, or your users are not enabled for PSTN calls, the supportability matrix will be different.

關於組合和支援性語句About the combinations and the supportability statement

具有 PSTN 連線的商務用 Skype 混合式環境可提供使用者服務的提供位置,以及如何調配及管理使用者帳戶的彈性。A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. 但豐富的選項可能會產生一些不受支援的組合。But the abundance of options might create some unsupported combinations. 本節說明使用者建立的不同組合,後面接著可支援的語句。This section explains different combinations of user creation, followed by a supportability statement.

Definitions:

  • 企業語音: 此選項可為使用內部部署商務用 Skype 使用者帳戶的使用者提供對 PSTN 的存取權。Enterprise Voice: Option to provide access to PSTN for users with on-premises Skype for Business user account. 內部部署商務用 Skype 轉送伺服器提供 interconnectivity 到 PSTN。On-premises Skype for Business Mediation server provides interconnectivity to PSTN.
  • 混合式語音連線: 提供對使用商務用 Skype Online 帳戶的使用者存取 PSTN 的選項。Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. 內部部署商務用 Skype 轉送伺服器提供 interconnectivity 到 PSTN。On-premises Skype for Business Mediation server provides interconnectivity to PSTN.
  • 直接路由: 提供使用 Microsoft 團隊用戶端的線上商務用 Skype 帳戶、Microsoft 團隊授權的使用者存取 PSTN 的選項。Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. SBC 已連線至 Microsoft 365 或 Office 365 中的 SIP Proxy,而不需要 Microsoft 的任何內部部署軟體。The SBC is connected to the SIP Proxy in Microsoft 365 or Office 365 without need for any on-premises software from Microsoft.

此環境支援下列組合:The environment supports the following combinations:

  • 案例1: 商務用 Skype 內部部署中的使用者帳戶,將會使用商務用 Skype 用戶端與企業語音Scenario 1: User account in Skype for Business on-premises and will use the Skype for Business client with Enterprise Voice
  • 案例2: 商務用 Skype online 中的使用者帳戶,且會使用商務用 Skype 用戶端搭配混合式語音連接Scenario 2: User account in Skype for business online and will use the Skype for Business client with Hybrid Voice Connectivity
  • 案例3: 商務用 Skype online 中使用 Microsoft 團隊授權的使用者帳戶,並將使用團隊用戶端Scenario 3: User account in Skype for Business online with Microsoft Teams license and will use Teams client

支援矩陣Supportability matrix

中建立的使用者物件User object created in 使用者的商務用 Skype 服務提供者User's Skype for Business service provider 使用者的用戶端User's Client 語音選項Voice option Supported
內部部署廣告On premises AD 內部部署On premises 商務用 SkypeSkype for Business 企業語音Enterprise Voice Yes
內部部署廣告On premises AD OnlineOnline 商務用 SkypeSkype for Business 混合式語音連接Hybrid Voice Connectivity Yes
內部部署廣告On premises AD OnlineOnline Microsoft TeamsMicrosoft Teams 直接路由Direct Routing Yes
不支援的組合Unsupported combinations
Azure ADAzure AD 內部部署/線上On premises/online 商務用 Skype/Microsoft 團隊Skype for Business/Microsoft Teams 企業語音/混合式語音連接/直接路由Enterprise Voice/Hybrid Voice Connectivity/Direct Routing 否,您必須先在內部部署 AD 中建立使用者物件No, user object MUST be created in on-premises AD first
內部部署廣告On premises AD 內部部署On premises Microsoft TeamsMicrosoft Teams 企業語音/混合式語音連接/直接路由Enterprise Voice/Hybrid Voice Connectivity/Direct Routing 否,內部部署商務用 Skype 不支援 Microsoft 團隊用戶端No, Microsoft Teams client is not supported with on-premises Skype for Business
內部部署廣告On premises AD OnlineOnline 商務用 SkypeSkype for Business 直接路由Direct Routing 否,商務用 Skype 用戶端不支援直接傳送No, Direct Routing is not supported with Skype for Business client

包含 PSTN 之混合式環境的可支援性聲明Supportability statement for the hybrid environment with PSTN

針對所有使用者,您必須在內部部署的 AD 中建立使用者物件,然後使用 Azure ad Connect 工具將其同步處理到 Azure AD。For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. 如果使用者物件是在混合式設定中直接在 Azure AD 中建立,則不支援針對團隊/商務用 Skype 使用者啟用使用者。Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. 針對新的使用者(例如新員工),會直接為團隊啟用該使用者,必須針對使用內部部署商務用 Skype 管理工具的商務用 Skype 啟用該使用者。For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. 在線上商務用 Skype 或團隊中建立使用者,但不需要先在不支援企業語音的內部部署池中啟用這些使用者。Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. 如需此功能的詳細資訊,請參閱在商務用 Skype Server 中使用內部部署 PSTN 連線來規劃手機系統For more information on this, look into Plan Phone System with on-premises PSTN connectivity in Skype for Business Server.