如何回報 Visual Studio 或 Visual Studio 安裝程式的問題How to report a problem with Visual Studio or Visual Studio Installer

注意

針對 Visual Studio for Mac,請參閱如何在 Visual Studio for Mac 中回報問題For Visual Studio for Mac, see How to report a problem in Visual Studio for Mac.

您可以從 Visual Studio 或其安裝程式報告問題。You can report a problem from either Visual Studio or its installer. 內建的意見反應工具可讓您輕鬆地新增診斷資訊,以協助 Visual Studio 小組診斷和修正問題。The built-in Feedback Tool allows you to easily add diagnostic information that helps the Visual Studio teams diagnose and fix the issues. 以下是回報問題的步驟。Here are the steps to report a problem.

  1. 在 Visual Studio 中,選取右上角的意見反應圖示,然後選取 [回報問題]。In Visual Studio, select the feedback icon in the upper-right corner and select Report a Problem. 您也可以從功能表中存取意見反應工具,協助 > 傳送意見 反應回報 > 問題You can also access the feedback tool from the menu Help > Send Feedback > Report a Problem. 螢幕擷取畫面,顯示在 Visual Studio 視窗右上角選取的意見反應圖示,並回報在內容功能表上選取的問題。Screenshot showing the feedback icon selected in the upper right corner of the Visual Studio window and Report a Problem selected on the context menu. 或者,如果您無法安裝 Visual Studio 或無法存取 Visual Studio 內的意見反應工具,請在 Visual Studio 安裝程式 中回報問題。Alternatively, report a problem in Visual Studio Installer if you can't install Visual Studio or are unable to access the feedback tool within Visual Studio. 在安裝程式中,選取右上角的意見反應圖示,然後選取 [回報問題]。In the Installer, select the feedback icon in the upper-right corner and select Report a Problem. 螢幕擷取畫面,顯示在 Visual Studio 安裝程式右上角選取的意見反應圖示,並回報在內容功能表上選取的問題。Screenshot showing the feedback icon selected in the upper right corner of the Visual Studio Installer and Report a Problem selected on the context menu.

  2. 按一下 [回報 問題 ] 會開啟您的預設瀏覽器,並使用您用來登入的相同帳戶將您登入 Visual StudioClicking Report a Problem will open your default browser and sign you in using the same account you use to sign in to Visual Studio

    登入以回報問題

  3. 一開始請輸入您 bug 報告的描述性標題。Start by entering the descriptive title of your bug report. 長度至少必須有25個字元。It must be at least 25 characters long.

    回報問題

  4. 當您開始輸入時,[標題] 欄位底下會顯示可能的重複專案Once you start typing, possible duplicates are shown under the title field

    搜尋重複專案

  5. 選取可能的重複錯誤報表,以查看是否有一個符合您自己的問題。Select the possible duplicate bug reports to see if there is one matching your own problem. 如果有,請投票給它,而不是建立您自己的票證。If there is, vote for it instead of creating your own ticket.

    投票重複專案

  6. 如果找不到任何重複專案,請輸入問題的描述以繼續。If no duplicates were found, continue by entering a description of the problem. 請務必盡可能清楚地提高我們能夠重現 bug 的機會。It's important to be as clear as possible to increase the chances of us being able to reproduce the bug. 請務必包含明確的重現步驟。Make sure to include clear reproduction steps.

  7. 如果與 bug 報告相關,請選取 [ 包含 Visual Studio 螢幕擷取畫面 ] 核取方塊來取得螢幕擷取畫面。If relevant to the bug report, take a screenshot by checking the Include Visual Studio screenshot checkbox.

    只需要 Microsoft 工程師可以看到螢幕擷取畫面Take a screenshot Only Microsoft engineers can see the screenshot

    您甚至可以直接在瀏覽器中裁剪螢幕擷取畫面,以移除任何敏感性或不相關的部分。You can even crop the screenshot directly in the browser to remove any sensitive or unrelated parts.

  8. 協助 Visual Studio 工程團隊解決問題的其中一種最佳方式,就是提供追蹤和堆積傾印檔案供他們查看。One of the best ways to help the Visual Studio engineering team solve the problem, is to provide a trace and heap dump files for them to look through. 您可以藉由記錄導致錯誤的步驟來輕鬆執行此動作。You can easily do that by recording the steps that resulted in the bug.

    只記錄您 的動作 Microsoft 工程師可以看到記錄Record your actions Only Microsoft engineers can see the recording

  9. 如果您認為附加的檔案可協助診斷問題,請檢查這些檔案並上傳其他檔案。Review the attached files and upload additional files if you believe it would help diagnose the issue.

    附加 的檔案只有 Microsoft 工程師可以看到附加的 檔案Attached files Only Microsoft engineers can see the attached files

  10. 最後一個步驟是按 [ 提交 ] 按鈕。The last step is to hit the Submit button. 提交報表會將它直接傳送到內部 Visual Studio bug 報告系統,以等候分級。Submitting the report will send it directly into the internal Visual Studio bug reporting system awaiting triage.

需要進一步的資訊時When further information is needed

當問題遺失重要資訊時,我們會指派 需要更多的資訊 狀態。When an issue is missing important information, we assign the Needs More Info state. 我們會根據所需的特定資訊對問題進行批註,而您將會收到電子郵件通知。We comment on the issue with the specific information we need, and you'll receive an email notification. 如果我們未在七天內收到資訊,則會傳送提醒給您。If we don't receive the information within seven days, then we send you a reminder. 之後,我們會在閒置14天之後關閉票證。After that, we close the ticket after 14 days of inactivity.

  1. 遵循電子郵件中的連結至問題報告,或移至首頁以查看 [ 需要更多資訊 ] 狀態中的所有報表。Follow the link in the email to the problem report or go to the home page to see all reports in the Needs More Info state.

    Visual Studio 意見反應視窗首頁的螢幕擷取畫面。

  2. 選取問題報表上的 [提供詳細資訊] 連結,會將您流覽至新的畫面。Selecting the Provide More Info link on the problem report navigates you to a new screen. 您可以從這裡查看所要求的資訊。From here, you can see what info is being requested.

    Visual Studio 意見反應視窗的螢幕擷取畫面,其中顯示 Microsoft 為了解決問題所要求的資訊。

  3. 您可以藉由新增留言、附件或錄製步驟,來提供更多資訊。You can provide more information by adding comments, attachments, or recording steps. 這個體驗類似於在對問題投票時,回報新問題或提供額外資訊。This experience is similar to reporting a new problem or providing additional information when voting on a problem.

  4. 提出要求的 Microsoft 工程師會收到提供了額外資訊的通知。The requesting Microsoft engineer receives a notification about the extra information provided. 如果他們有足夠的資訊可供調查,問題狀態就會變更。If they have enough information to investigate, the problem state changes. 否則,工程師會進一步要求更多資訊。Otherwise, the engineer asks for even further information.

您可以在 [ 我的意見 反應] 畫面上查看這些要求,以及所有其他 問題建議You can see these requests on the My Feedback screen along with all your other Problems and Suggestions.

搜尋解決方案或提供意見反應Search for solutions or provide feedback

如果您不想要或無法使用 Visual Studio 來回報問題,有可能那個問題已經回報過,而且解決方案已張貼於 Visual Studio 開發人員社群頁面 (英文) 頁面。If you don't want to or can't use Visual Studio to report a problem, there's a chance the problem has already been reported and a solution posted on the Visual Studio Developer Community page.

如果您沒有要回報的問題,但想要建議某項功能,也有一個地方可以這麼做。If you don't have a problem to report but want to suggest a feature, there's a place for doing that too. 如需詳細資訊,請參閱提出功能建議頁面。For more information, see the Suggest a feature page.

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