檔案伺服器資源管理員疑難排解Troubleshooting File Server Resource Manager

適用於:Windows Server (半年度管道)、Windows Server 2016、Windows Server 2012 R2、Windows Server 2012、Windows Server 2008 R2Applies to: Windows Server (Semi-Annual Channel), Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2

本節列出使用檔案伺服器資源管理員時,可能會遇到的常見問題。This section lists common issues that you might encounter when using File Server Resource Manager.

注意

有一個不錯的疑難排解選擇,就是尋找檔案伺服器資源管理員所產生的事件記錄檔。A good troubleshooting option is to look for event logs that have been generated by File Server Resource Manager. 檔案伺服器資源管理員的所有事件記錄項目都可以在來源 SRMSVC 底下的 [應用程式] 事件記錄檔中找到。All event log entries for File Server Resource Manager can be found in theApplication event log under the source SRMSVC

我沒有收到電子郵件通知。I am not receiving e-mail notifications.

  • 原因:電子郵件選項未設定,或設定不正確。Cause: The e-mail options have not been configured or have been configured incorrectly.

  • 解決方案:在 [電子郵件通知] 索引標籤的 [檔案伺服器資源管理員選項] 對話方塊中,確認 SMTP 伺服器及預設電子郵件收件者已指定且為有效。Solution: On the E-mail Notifications tab, in the File Server Resource Manager Options dialog box, verify that the SMTP server and default e-mail recipients have been specified and are valid. 傳送測試電子郵件以確認資訊正確且傳送通知所用 SMTP 伺服器運作正常。Send a test e-mail to confirm that the information is correct and that the SMTP server that is used to send the notifications is working properly. 如需詳細資訊,請參閱設定電子郵件通知For more information see Configure E-Mail Notifications.

我只會收到一封電子郵件通知,即使觸發該通知的事件連續發生數次,也是如此。I am only receiving one e-mail notification, even though the event that triggered that notification happened several times in a row.

  • 原因:當使用者嘗試儲存封鎖的檔案或儲存超過配額閾值的檔案數次,而且電子郵件通知已針對該檔案檢測或配額事件進行設定時,預設在 60 分鐘期間只傳送一封電子郵件給系統管理員。Cause: When a user attempts several times to save a file that is blocked or to save a file that exceeds a quota threshold, and there is an e-mail notification configured for that file screening or quota event, only one e-mail is sent to the administrator over a 60-minute period by default. 這樣可避免系統管理員的電子郵件帳戶中出現大量重複的訊息。This prevents an abundance of redundant messages in the administrator's e-mail account.

  • 解決方案:在 [通知限制] 索引標籤的 [檔案伺服器資源管理員選項] 對話方塊中,您可以設定每一個通知類型的時間限制:電子郵件、事件記錄檔、命令和報告。Solution: On the Notification Limits tab, in the File Server Resource Manager Options dialog box, you can set a time limit for each of the notification types: e-mail, event log, command, and report. 每項限制都會指定針對同樣問題產生另一相同類型通知之前必須經過的一段時間。Each limit specifies a time period that must pass before another notification of the same type is generated for the same issue. 如需詳細資訊,請參閱設定通知限制For more information see Configure Notification Limits.

我的存放裝置報告持續失敗,事件記錄檔卻很少或幾乎沒有提供失敗原因的相關資訊。My storage reports keep failing and little or no information is available in the Event Log regarding the source of the failure.

  • 原因:儲存報告所在的磁碟區可能已損毀。Cause: The volume where the reports are being saved may be corrupted.
  • 解決方案:對磁碟區執行 chkdsk,再重新嘗試產生報告。Solution: Run chkdsk on the volume and try generating the reports again.

我的 [檔案檢測稽核] 報告沒有包含任何資訊。My File Screening Audit reports do not contain any information.

  • 原因:可能是下列其中一個或多個原因所造成︰Cause: One or more of the following may be the cause:

    • 稽核資料庫未設定成記錄檔案檢測活動。The auditing database is not configured to record file screening activity.
    • 稽核資料庫是空的 (也就是,沒有記錄任何檔案檢測活動)。The auditing database is empty (that is, no file screening activity has been recorded).
    • [檔案檢測稽核] 報告的參數沒有從稽核資料庫選取資料。The parameters for the File Screening Audit report are not selecting data from the auditing database.
  • 解決方案:在 [檔案檢測稽核] 索引標籤的 [檔案伺服器資源管理員選項] 對話方塊中,確認已選取 [在稽核資料庫中記錄檔案檢測活動] 核取方塊。Solution: On the File Screen Audit tab, in the File Server Resource Manager Options dialog box, verify that the Record file screening activity in the auditing database check box is selected.

我所建立的某些配額,其 [已使用] 值及 [可用] 值與實際的 [限制] 設定不相符。The "Used" and "Available" values for some of the quotas I have created do not correspond to the actual "Limit" setting.

  • 原因:您的配額可能是巢狀配額,其中子資料夾的配額由其上層資料夾配額衍生了更嚴格的限制。Cause: You may have a nested quota, where the quota of a subfolder derives a more restrictive limit from the quota of its parent folder. 例如,您可能已將 100 MB的配額限制套用至上層資料夾,又分別將 200 MB 的配額限制套用至其每個子資料夾。For example, you might have a quota limit of 100 megabytes (MB) applied to a parent folder and a quota of 200 MB applied separately to each of its subfolders. 如果上層資料夾中總共儲存了 50 MB 的資料 (其子資料夾中儲存的資料總和),則每一個子資料夾將會列出只有 50 MB 的可用空間。If the parent folder has a total of 50 MB of data stored in it (the sum of the data stored in its subfolders), each of the subfolders will list only 50 MB of available space.

  • 解決方案:在 [配額管理] 中,按一下 [配額]Solution: Under Quota Management, click Quotas. [結果] 窗格中,選取您要進行疑難排解的配額項目。In the Results pane, select the quota entry that you are troubleshooting. [動作] 窗格中,按一下 [檢視影響資料夾的配額],然後尋找套用至上層資料夾的配額。In the Actions pane, click View Quotas Affecting Folder, and then look for quotas that are applied to the parent folders. 這樣可讓您找出哪些上層資料夾配額的存放限制設定比您所選取的配額還要低。This will allow you to identify which parent folder quotas have a lower storage limit setting than the quota you have selected.