Teams calls/notifications aren't syncing across devices
A user within the company is complaining that the notifications for messages and calls aren't being sent to their phone. After troubleshooting attempts with the user, I discovered that the user has an up to date version of teams on their phone and…
How can a personal account use the dialing function or purchase call points to build a phone system?
How can a personal account use the dialing function or purchase call points to build a phone system?
Microsoft Graph API change notifications: How long would it takes for the Microsoft to notify after the call ended?
Hi there, How long would it take for the Microsoft to notify after the call ended through the change notification webhook. Here is the call records Url:…
How to set the outgoing phone number for a bot when calling a PSTN number via direct routing
One of our applications initiates outgoing PSTN calls using POST https://graph.microsoft.com/v1.0/communications/calls as bot resource. The bot resource has a direct routing phone number assigned. How can we define another outgoing phone number? In our…
How to configure a dial plan for resticted dialling
How do I setup a dial plan to restrict a Teams phone line from dialling all numbers bar emergency services and one permitted line. All other calls to other areas codes and mobiles need to be blocked. How do I achieve this?
Global push channel notifications
As an administrator can we enable channel notification settings in Microsoft Teams via the Admin portal for multiple channels within an organization? Situation: The client has requested to enable channel notifications for Teams within their organization.…
how to delete a microsoft teams community
I am on Windows 11 and using laptop. I am unable to find the Community > delete option that is referenced in all the on-line help instructions. I have not used the community. I am the owner.
Teams Call Notifications not working properly
Hi Teams Voice has recently been launched and people across the organisation are now using it. Smartphones have now been distributed to all employees who have installed the Teams application. Recently, there has been a growing concern that calls often…
i still able to view the chat history in Microsoft team computer, but not in mobile apps.
i still able to view the chat history in Microsoft team computer, but not in mobile apps. sign-out, sign back in, re-installed apps, allow 24 hours sync up, none of them resolves my issues.
Auto attendant and Call queue historical reports - 28 days
Hello, I'm using the Auto attendant and Call queue historical reports. I saw that only 28 days of call history are available. do you know how can we have more data ?
Authenticater not working on phone
Authenticater is no generating codes to log out into teams
Question re Domain addition required for connecting Session Border Controller to Direct Routing for Teams calling
We have a vendor providing us with Direct routing for Teams phone. Vendor is advising us to add a domain from a FQDN that they use to our M365 tenant domains , which will be required while adding the SBC in our MS Team admin page. Vendor will add the…
How to remove the prefix + in the phone number
Hi, I am setting up teams phone for a customer in Thailand and the local thai number pattern is 012345678 or 0123456789 but when i save a phone number for a user in the teams it is adding + in front of the number as the screenshot below. how do i get…
PSTN to Teams user: why do i need to send the ;ext=### as a suffix in SIP invite?
Dear members, This is a strange requirement from Microsoft to use ";ext=###" along with the DID number when calling in to the Teams user. If I have 100s of users with an extension number different from their phone numbers then I would have to…
My MS phone auto attendant is not taking income call, received message "D421 test successful"
as described, my ms phone for company line was set for auto attendant, now it's not taking call but provide message of "D241 test successful" what can i do? thanks, Ted
Can I edit / delete the Quick Access tap in the power bi app
Hey, I couldn't find a matching Tag but I was wondering if there is a way to edit the Power Bi App in a way that it doesn't have the tab Quick Access anymore. Is it possible to edit the tabs of that mobile app and if so, how do I do it ? Unfortunately I…
How do I modify Teams Phones Reporting for call handling?
I am a technical support manager looking to modify call-handling reports for Teams calling. I have been given a Teams Admin account but it seems like I still do not have permissions to make the needed changes. There is a powerBI report but the data only…
Microsoft teams incoming call notification not visible on Redmi phone
Microsoft teams incoming call notification not visible on Redmi note 12 phone. We can hear ringing when incoming teams call is there but on screen we cant see anything to accept call. Looking at other threads already tried things like reviewing…
What changes are required in TAC to migrate from MS Calling Plan to Operator Connect through another provider?
Hi, I am working with Teams fully setup and working including users built, numbers assigned, etc. but I am currently using MS calling plan. I am investigating moving to another Operator using Operator Connect. I know from reading that one step is…
Can you allow a device that is not signed in to dial 911?
Periodically Teams phones will sign out. Currently Alerts and notifications only alert when the device is offline, which is not really helpful. When a phone is signed out, 911 is no longer available. Is there a way to create a generic default sign in,…