Windows 10 2004 blank black screen with mouse after login.

Question

Hello,

I have some computers that updated to 2004 and now one that updated 20H2 that are experiencing a black screen with mouse after login. I can't bring up task manager with CTRL-ALT-DEL. if there computer is onsite and connected to the domain network it logs in fine. I disconnect it from the network it will not login. We are currently doing a network login to connect to the company VPN then login to the computer so the domain is available. I do not see this behavior on update 1909 or below.

Any help trouble shooting this would be helpful.

Thanks

Answer 1

I have the same issue after upgrade the client workstations to Windows 10. But the problems seems go away after I removed Folder Re-Direction Group from the Member list.

Answer 2

Take a look at:
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-black-screen-or-blank-screen-errors-79bcd941-5c32-5da9-9a99-9ed1a53b0d94

Answer 3

I've seen this question all over the place, and a multitude of answers which so far don't fix this issue for me. Although the scenario I'm having is slightly different.

I've set up a new laptop for a domain user, installed applicable drivers, patches, windows updates, etc. and when the user connected to the network either via their docking station or corporate wi-fi everything works as advertised.

However, if the user signs in to their account when not connected to the docking station, to the corporate wi-fi, he gets the black screen with the white cursor after logging in.

To further complicate this, if the user leaves the laptop running for 30 minutes to an hour it will eventually come up with the desktop. However, even then when the user moves the cursor over the task bar, the cursor changes to the blue spinning "busy" cursor and the user has wait up to an other 30 minutes to actually be able to use the laptop.

Now, two ways I get around this:

1. I can sign in with a different domain user or a local user and it starts just fine.
2. Unmap all map drives "net use * /del" before the user disconnects from the network and shuts down / restarts the laptop off the network.

Things I've tried:

1. System Restore remove last updates installed.
2. Delete the User Profile and recreate it.
3. Reset the Windows Installation and Add the user first prior to any updates, patches, etc.

And I am beginning to encounter this issue with other users and devices that remote to the network.

This problem only seemed to start after the 2004 update.

Any other suggestions?

Answer 4

We're also having the same issue, has anyone come to a resolution?

Answer 5

Hi All

Same EXACT issue. Moved users to OU without GPO's and still same problem. The only GPO in others OU's is Folder Redirection. Any help would be apreciated.