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Windows 10 2004 blank black screen with mouse after login.

Matt Wolfe 11 Reputation points
2020-10-26T13:55:23.76+00:00

Hello,

I have some computers that updated to 2004 and now one that updated 20H2 that are experiencing a black screen with mouse after login. I can't bring up task manager with CTRL-ALT-DEL. if there computer is onsite and connected to the domain network it logs in fine. I disconnect it from the network it will not login. We are currently doing a network login to connect to the company VPN then login to the computer so the domain is available. I do not see this behavior on update 1909 or below.

Any help trouble shooting this would be helpful.

Thanks

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Fan Fan 15,301 Reputation points Microsoft Vendor
    2020-10-27T07:25:15.667+00:00

    Hi,
    Thanks for sharing here!
    If users need to logon disconnected from the domain, please confirm the following local and domain policy :
    Interactive logon: Number of previous logons to cache
    under Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options
    Make sure that the value is not set to O.

    Best Regards,

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  2. Matt Wolfe 11 Reputation points
    2020-10-28T15:28:54.137+00:00

    @Fan Fan

    the Number of previous logons to cache setting is set to 3

  3. Dave L 1 Reputation point
    2020-12-02T17:07:19.357+00:00

    Hi,

    Was wondering if this issue has been resolved? We are currently experiencing the same exact issue with both 2004 and 20h2 updates.

    We found that recreating the user profile fixes the issue. This issue has come up for all 5 of the computers that we tested the upgrades to 2004 and 20h2 so it seems like something with the update is corrupting the domain user profiles. Not an ideal solution when you have hundreds of PCs that could potentially install the upgrade. Doesn't seem to affect local user profiles.

    Interested to see if anyone else has found better solution.

    Thanks
    Dave

  4. LSW Admin 1 Reputation point
    2020-12-03T22:49:36.177+00:00

    We are having the exact same issue. @Matt Wolfe I sure hope you found the issue. I went through and disabled every GPO and the issue persists.

    One of the interesting idiosyncrasies is that the built-in domain Administrator has not has this behavior happen. I don't know if that is because of our GPO configurations though - but it was an interesting exception. Created users with Domain Admin rights do still have this problem.

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  5. LSW Admin 1 Reputation point
    2020-12-03T23:50:40.663+00:00

    Hi All

    I just figured this out. The problem was with our Folder Redirection Policies. When that was disabled and we ran gpupdate, it began working normally.

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