Can't create new folders - this option is now greyed out on new Macbook pro

Ann-Marie Jones 36 Reputation points
2021-06-04T07:02:05.873+00:00

I'm syncing with a Gmail.

102362-inbox-amjones.png

Also can't seem to add any tags below, just get error that I don't have permission.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Adam Park 36 Reputation points
    2021-09-29T23:15:34.027+00:00

    This function is wildly broken. I had to remove my profile and add it again because indexing broke and I couldn't search any of my emails - which is also the only workaround to fix that problem - only to find Outlook now has a wildly stripped down version of IMAP integration with Gmail.

    Since Office has moved to a subscription model, I'm finding it harder and harder to justify using this suite of products when the dev team seems to be actively working against its user base. I oversee multiple projects at a time and need to be able to organize all materials and communications. The fact I can't make a simple folder makes Outlook pointless.

    4 people found this answer helpful.
  2. David Pring 11 Reputation points
    2021-09-17T16:26:22.843+00:00

    Clearly, this is deliberate on the part of MS as it works if you have an Outlook email account, but not Gmail! They could have fixed it but chose not to. A workaround is to set up an Outlook.com email account, create desired folders in it and then mark them as Favorites in order that they appear at the top of Outlook. You can then drag emails from any account into them. So much for ease of use!

    2 people found this answer helpful.
  3. Leon Laude 85,651 Reputation points
    2021-06-04T07:19:22.41+00:00

    Hi @Ann-Marie Jones ,

    I believe this is a normal behaviour, please see the following similar threads:

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Best regards,
    Leon

    1 person found this answer helpful.
  4. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2021-06-04T09:53:17.087+00:00

    Hi @Ann-Marie Jones ,

    What's the specific version of your Outlook for Mac(Outlook >About Outlook), and how did you configure your gmail account in Outlook(auto-configure a gmail account, configure it mannually with imap or others)?

    Based on my tests with Outlook version 16.49(21050901), I could create new folder in my Gmail account normally like below:
    102458-snipaste-2021-06-04-17-20-23.jpg
    102459-snipaste-2021-06-04-17-10-18.jpg

    So in order to avoid the version issue, please first ensure that you have updated to the latest version of Outlook.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
  5. Ellen Hazelkorn 31 Reputation points
    2021-07-25T17:40:14.6+00:00

    I'm using Outlook 16.51 and Catalina 10.15.7

    I can add folders on the Microsoft 365 account but not on the Gmail account. A workaround is to use Mail on the Mac to add folders, which are then available in Outlook.

    however, I can not move emails from the Inbox of one account into a folder of the other account. Hope that's clear.

    1 person found this answer helpful.
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