Can't create new folders - this option is now greyed out on new Macbook pro

Question

I'm syncing with a Gmail.

Also can't seem to add any tags below, just get error that I don't have permission.

Answer 1

I found the ultimate solution for this issue as a workaround.

1- Login to your Gmail account through gmail.com.
2- Click on "Create New Label" (You should scroll down the folder/tag list on the left that begins by Inbox, Starred, Snoozed etc. Click "More". And then scroll down again to the very bottom)
3- You'll see a textbox with header "Please enter a new label name".
Type
Inbox/Name of the Folder You'd Like to Create (e.g.: Inbox/Read Later)
if you want to create a subfolder under your Inbox

Type
Sent/Name of the Folder You'd Like to Create
if you want to create a subfolder under your Sent folder.

You got the idea.

4- Go back to your Outlook for Mac. Right click on your Inbox or your account name and then click on "Synchronize Now".
If this doesn't work, go back to Gmail on your browser. Right click on an arbitrary e-mail, select "Label As" and pick your new label name.
And then try to Synchronize from your Outlook for Mac.

Answer 2

The ANSWER to this issue which shouldn't really be an issue in 2022 is the following:

Log into your GMAIL account, Select See All Settings:

Click on the option at the top that says 'Labels'

Scroll to the bottom of the page to where it says 'Labels' Create new labels.

Think of the term 'Labels' as folders

Create new labels and click save and log out.

Open Outlook and resync your mailbox. You should now see new folders with the name you provided in Gmail.

Hope this helps.

Answer 3

Hi everyone,

1. Suggestion from @Martin above to work around this problem works fine, as a workaround, but is not as simple or easy to do.
2. Suggestion from @Adam Park is also not so clear. I did not even tried that approach.
3. I was using the method suggested by @Jade Liang-MSFT up to Office 2019. No deals here. But we are talking about the latest 2021 version. That DOES NOT work. Not in 2021 version. Care to update us on this?
4. Recently I found that the suggestion from @Sertac Keles was most adequate to go around this issue. But...
5. Actually, I think the easiest solution is the one given by @James Seifert -->> "Work around is to set up the folder in Mac Mail. It will synch to OL365. Stupid MSFT but the workaround will work.".

Until Microsoft fixes this, it is by far the easiest way to go.
Of course, you will have to have all your accounts duplicated in both Outlook and Mac mail...
If you do not want to have dupes in your Mac, then you have to revert to solution indicated by @Sertac Keles

----------

Although...I have another couple of IMAP accounts configured. Not Gmail, nor Hotmail. I am therefore limited by Outlook in this aspect and to me, the only REAL solution is to have all my accounts set up in MAC mail as well. I really hate lack of professionalism by Microsoft....

Ohh, another thing...the field receipts (a long claimed feature in Oulook for Mac), now appears greyed out. They decided to make it work only in O365, unless you have an Exchange account....
i believe this a poor decision call, but who am I?

Hope this helps, folks

Answer 4

I was also having the same issue. This post helped me alot.

Answer 5

In Outlook, click Outlook > Preferences...

Select Accounts

Select Gmail account or accounts that aren't working and remove by clicking the - down the bottom (if you haven't done this in a while you might want to back up your calendars and contacts)

Click the + button on the bottom left > New account...

Type in your Gmail > click Continue

Click on Not Google at the top right

Enter your Gmail password

Make sure under Type it says IMAP

Under incoming server: imap.gmail.com

Outgoing: smtp.gmail.com

Next and it'll bring you to a google account login portal

Log in to the account and it should ask you for some permissions

Agree to the permissions and it should open Outlook to finish up > add other email accounts or click done

Set that (or one of your) gmail as the default > Click on three little dots in a circle bottom right

Restart Outlook.