we have a 100 users with the same issue and compliance say we can't have mobile phones so MS is forcing us to break compliance just for a useless app.
I have lost my phone with authenticator app on it
Hello
I have lost my phone with the authenticator app on it. Now I have a new phone but I can not access to IG, FB, Outlook because it ask me the autentication code.
Please let me know if you know what I can do
Thanks
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Jan van der Ploeg 0 Reputation points
2023-08-23T05:05:17.95+00:00 I did the same search as the people above. Besides this thread I discovered this Microsoft Support page: Help with the Microsoft account recovery form.
Maybe this one offers a way out
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Lepley, Ben - (lepley) 6 Reputation points
2022-07-29T19:51:06.9+00:00 JAMES, come-on, you guys need to think a little more critically! There needs to be a government accountability office that can enforce this bad behavior, peoples lives are being ruined by your incompetency.
My phone is completely bricked and had the authenticator app on it.
Logging in asks me for another email nd cellphone (both fine, as I got a replacement phone working)
After I reset my password, it asks me AGAIN for the authenticator app!FIX THIS F*&)(^)&*^ING BUG!
Cant get into bank account, cant pay employees, can't pay medical bills! You guys are going to get a class-action lawsuit!
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Aaron Hobley 1 Reputation point
2022-07-15T06:30:36.453+00:00 I like to say the same, Useless answer James. As others above have stated there is NO option to remove devices as you state as there is no such option.