It does not work for shared mailboxes
Create Alerts for shared mailboxes
Hi Team,
Please I would like to know how to create office 365 alerts or notifications when emails are received in a shared mailbox.
Any suggestions would be greatly appreciated.
Thank you
5 answers
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Michelle Clancy 41 Reputation points
2021-01-21T13:59:17.073+00:00 I created a rule:
- Rules
- Create Rule
- Check "Sent to" and select the mailbox
- Check "Display in the New Item Alert window"
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Joyce Shen - MSFT 16,646 Reputation points
2020-08-03T06:36:33.813+00:00 You could also try creating a forward rule to make the message alert available to the users
Detailed information here: New mail alert for delegate or shared mailboxes
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Andy David - MVP 142.2K Reputation points MVP
2020-08-01T14:29:04.043+00:00 I would use Power Automate in Office 365 and let it handle that for you:
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Didier3001 971 Reputation points Microsoft Employee
2020-08-01T11:39:25.033+00:00 I see two different options.
- You can add the mailbox in your list of favorites items but that will only give you a visual aid (no need to be mailbox owner for that one)
- If you are using the Outlook client on Windows and have full mailbox access, you can add an additional mailbox to your Outlook. See this article for help
Regards,
Didier3001--I hope this helps. Please Accept it as an answer and "Up-Vote" the answer or message(s) that helped you so that it can help others in the community looking for help on similar topics