MSN Explorer: Received an e-mail message with a blocked attachment

  • Article

If you receive a message with a paper clip icon but no attachment, the file may have been blocked by the server.

  • Ask the sender to scan the file for viruses and send you a clean copy. If a file contains a virus that MSN can't clean, MSN blocks the file.

  • Check with the sender to find out if the file was in a format that's susceptible to viruses. MSN blocks susceptible file formats automatically. For a complete list of the file extensions that MSN won't download, see MSN Explorer: Help protect yourself from computer viruses.

Note

In both of the previous instances, when you open the message you receive an alert telling you that the attachment was blocked.

MSN Explorer: Attach a file to a message
MSN Explorer: Unsafe content has been blocked
MSN Explorer: Share photos by e-mail