Getting phones for Skype for Business Online
- 3 minutes to read
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Contributors
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- Applies to:
- Skype for Business, Microsoft Teams
Skype for Business Online qualifies and supports desktop phones for users who want to have a traditional phone experience, rather than use the Skype for Business app. This topic covers the phones and firmware versions that are supported for use in Skype for Business Online and other information that can help you when you are setting up phones in your organization.
To get the latest updates and most up-to-date information on supported devices, see the Skype for Business Device Catalog.
Supported Phones
For Skype for Business Online users, you can choose from several models within the Certified for Skype for Business Phones and phones running Lync Phone Edition (LPE) listed under the Skype for Business Online category in the Skype for Business Device Catalog.
Microsoft is partnering and working closely with Polycom, Yealink, and AudioCodes to develop and certify a wide variety of devices through the Partner IP Phone Program (PIP) for the Phone System in Office 365 and Skype for Business Server.
When ordering new phones for Skype for Business, it is important to buy phones with the right product ID. These product IDs will ensure that the phones you receive have the Skype for Business Online qualified version already installed.
| Phone Partner |
Skype for Business specific product ID |
| Polycom |
Product ID -019 |
| Yealink |
SIP-TXXG Skype for Business Edition |
| AudioCodes |
UCXXXHDEG (SfB) |
For more details on Polycom phones, see Voice Solutions for Microsoft.
For more details on Yealink phones, see Skype for Business IP Phones.
For more details on AudioCodes phones, see Skype for Business IP Phones.
Note
Lync Phone Edition is supported with Skype for Business Online. Mainstream support for LPE platform ended by April/10/2014, with extended support until April/11/2023 to align with the product support lifecycle of Lync Server 2013. See Microsoft Product Lifecycle for details on LPE lifecycle. LPE CAP models aren't supported with Skype for Business Online.
Supported Firmware
This is the minimum software release required for supported phones to work with Phone System in Office 365:
| Phone type |
Minimum firmware |
Release date |
| Optimized (Lync Phone Edition) |
4.0.7577.4463 |
May 2015 |
| Certified Polycom VVX Series |
5.4.0A |
December 2015 |
| Yealink |
X.8.1.52 |
February 2017 |
| AudioCodes |
3.0.0.459.1 |
December 2016 |
Note
Lync Phone Edition (LPE) phones you have set up for your on-premises deployment must be updated to the minimum or later required firmware prior to moving those users over to Skype for Business Online. If you move your users from on-premises to Skype for Business Online before you update the firmware on the phones, those phones won't be able to connect to Skype for Business Online.
Required Licenses
Skype for Business Online doesn't require any additional Microsoft license other than the user licenses. To learn more about the required user licenses, see Skype for Business and Microsoft Teams add-on licensing.
Manufacturer licensing models might vary between open SIP and Skype for Business Certified firmware. If you are repurposing a certified model with an Open SIP firmware, you will need to verify firmware license requirements with the manufacturer.
Skype for Business Online Connected Phones Feature Set
For full device features and capabilities, check the manufacturer user guides.
| Feature |
Polycom 3PIP |
Yealink 3PIP |
AudioCodes 3PIP |
LPE |
| Sign in with user credentials |
Yes |
Yes |
Yes |
No |
| Sign in via PC (Pairing), Windows Only |
Yes |
Yes |
Yes |
Yes |
| Sign in using (Web Sign-in) Note: Check the supportability matrix in deployment guide. |
Yes |
Yes |
Yes |
No |
| Single-click join meeting |
Yes |
Yes |
Yes |
Yes |
| Click to dial (Pairing) |
Yes |
Yes |
Yes |
Yes |
| Meeting Controls |
Yes |
Yes |
Yes |
Yes |
| Visual Voicemail |
Yes |
Yes |
Yes |
Yes |
| Phone Lock |
Yes |
Yes |
Yes |
Yes |
| Device Update |
Yes |
Yes |
Yes |
Yes |
| In-band Provisioning |
Yes |
Yes |
Yes |
Yes |
| QoE |
Yes |
Yes |
Yes |
No |
| Log Upload Note: Currently, all logs are uploaded to the Microsoft Support team only; customer access to phone logs aren't yet available. |
Yes |
Yes |
Yes |
Yes |
| Modern Authentication |
Yes |
Yes |
Yes |
No |
| Multiple Emergency Number |
Yes |
No |
No |
Yes |
| Exchange Calendar Integration* |
Yes |
Yes |
Yes |
Yes Note: Requires PC tethering |
| Presence Integration |
Yes |
Yes |
Yes |
Yes |
| Corporate Directory |
Yes |
Yes |
Yes |
Yes |
| Delegation |
Yes |
Yes |
Yes |
No |
| Contact Picture Integration |
No |
Yes |
No |
Yes |
> [!NOTE]
> CX 600 or any other Aries phones don't support multifactor authentication (MFA). If you force MFA, these devices will fail to sign-in. These devices must use only Org ID for authetication.
What else should you know?
For step-by-step setup instructions, see Deploying Skype for Business Online phones.
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