Outllook Autocomplete List Showing Up Towards Top of the screen

Question

I'm using outlook 2019 desktop version. When I write a new email and start typing a contact the autocomplete contact list window appears ABOVE the field "To:" and I can't read all of the addresses (the window is not inside the screen).

How can I fix this? I need the list to appear below the field "To:".

Thank you,

Answer 1

Hi @Nicola Soccal ,

Welcome to our forum.

What's the specific version of your Outlook client(File>Office account>About Outlook)? According to my test on my Outlook 2019(Version 2104 Build 13929.20296), the autocomplete list could work normally like below, which seems to I couldn't reproduce your issue:

For your issue itself, did all users in your organization have same issue ? And have you performed any specific operations before it(such as install any update or others)?

Based on my research, I found a similar thread before, which mentioned reverting to an previous version could work normally for them, so in order to avoid the any errors in your last update, it's recommended to follow the suggestions to revert your Office version and re-update your Office to check if it could be helpful to you.

If your issue has any update, please feel free to post back.

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Answer 2

Hello,
Our users also have this problem in their Outlook 2016 Build version (13929.20296). I assume, that this issue is noticed as bug by Microsoft, and it will be fixed in future Office updates.

How often outlook updates are released?

Regards,

Answer 3

I solved the problem by reinstalling Office 2019.

Answer 4

Ok,
but we have Outlook 2016.

After reinstalling and updating, is the problem still exist in your enviroment? In Build 13929.20296

Answer 5

The problem was solved by reinstalling Office 2019. I can't say anything about Office 2016.