question

AnnMarieJones-3747 avatar image
0 Votes"
AnnMarieJones-3747 asked AdamPark-3650 commented

Can't create new folders - this option is now greyed out on new Macbook pro

I'm syncing with a Gmail.

102362-inbox-amjones.png



Also can't seem to add any tags below, just get error that I don't have permission.

office-outlook-itpro
inbox-amjones.png (24.1 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I have the same problem. I have two emails operating via Outlook. The gmail account will no longer allow a new folder to be set up. It also will not allow emails to be moved to folders under the other account, e.g., from the non-gmail to the gmail or vice versa - which I may wish to do to save them in a more appropriate folder.

any advice.

0 Votes 0 ·

Work around is to set up the folder in Mac Mail. It will synch to OL365. Stupid MSFT but the workaround will work.

0 Votes 0 ·
LeonLaude avatar image
0 Votes"
LeonLaude answered RethaDelport-3243 commented

Hi @AnnMarieJones-3747,

I believe this is a normal behaviour, please see the following similar threads:

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Same issue here on my MacBook running macOS Big Sur 11.4 and Outlook 365 latest version 16.50. Funny thing is on my MAC Mini I am running the same OS and Outlook version and it works just fine.

0 Votes 0 ·

I have 2 Gmail accounts on Outlook. One allows folders to be created, the other does not. This isn't normal behavior. Can' someone at MSFT be bothered to fix this?

0 Votes 0 ·

Hi Leon, I have the same problem. I am not able to add any folder to my email account, the 'New Folder' under 'New items" is greyed out.
I use a MacBook Pro, with Office 365 (most updated version).

0 Votes 0 ·
JadeLiang-MSFT avatar image
0 Votes"
JadeLiang-MSFT answered StevenLeBoeuf-9720 commented

Hi @AnnMarieJones-3747,

What's the specific version of your Outlook for Mac(Outlook >About Outlook), and how did you configure your gmail account in Outlook(auto-configure a gmail account, configure it mannually with imap or others)?

Based on my tests with Outlook version 16.49(21050901), I could create new folder in my Gmail account normally like below:
102458-snipaste-2021-06-04-17-20-23.jpg
102459-snipaste-2021-06-04-17-10-18.jpg

So in order to avoid the version issue, please first ensure that you have updated to the latest version of Outlook.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 5
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @AnnMarieJones-3747,

Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

0 Votes 0 ·

Not yet. I need to get access to the laptop again to answer the above questions. However, given the mac is new and the upload from Microsoft was new, I'm assuming it is the latest version of Outlook. I didn't do a manual config, just logged in.

0 Votes 0 ·
JadeLiang-MSFT avatar image JadeLiang-MSFT AnnMarieJones-3747 ·

Hi @AnnMarieJones-3747,

Thanks for your reply, I also auto-configured my gmail account in my Outlook for mac, so inder to further confirm your issue and perform more targeted research and tests in my environment, please provide me with more information about your issues at your convenience.

Hope your issue would be resolved soon.

0 Votes 0 ·
JadeLiang-MSFT avatar image JadeLiang-MSFT AnnMarieJones-3747 ·

Hi AnnMarieJones,

Has your issue been solved after so long?
If not, please provide me with more information about your issue for further analysis.Thanks!

0 Votes 0 ·
Show more comments
EllenHazelkorn-3825 avatar image
0 Votes"
EllenHazelkorn-3825 answered

I'm using Outlook 16.51 and Catalina 10.15.7

I can add folders on the Microsoft 365 account but not on the Gmail account. A workaround is to use Mail on the Mac to add folders, which are then available in Outlook.

however, I can not move emails from the Inbox of one account into a folder of the other account. Hope that's clear.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DavidPring-0651 avatar image
0 Votes"
DavidPring-0651 answered

Clearly, this is deliberate on the part of MS as it works if you have an Outlook email account, but not Gmail! They could have fixed it but chose not to. A workaround is to set up an Outlook.com email account, create desired folders in it and then mark them as Favorites in order that they appear at the top of Outlook. You can then drag emails from any account into them. So much for ease of use!

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

AdamPark-3650 avatar image
0 Votes"
AdamPark-3650 answered AdamPark-3650 commented

This function is wildly broken. I had to remove my profile and add it again because indexing broke and I couldn't search any of my emails - which is also the only workaround to fix that problem - only to find Outlook now has a wildly stripped down version of IMAP integration with Gmail.

Since Office has moved to a subscription model, I'm finding it harder and harder to justify using this suite of products when the dev team seems to be actively working against its user base. I oversee multiple projects at a time and need to be able to organize all materials and communications. The fact I can't make a simple folder makes Outlook pointless.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

In case anybody else is in the same boat, here's the workaround I've sorted out:

1) Using the normal Outlook Gmail account add, input your info. That will be the Calendar Account
2) For IMAP email/folder support, go to this thread: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/outlook-for-mac-cannot-create-folders-in-gmail/da5be9cb-ffef-419a-9124-d9f5a96efd86?page=3
3) Follow the following steps, as per IdiotSandwich:


  1. In Outlook, look at the top bar. Click Outlook > Preferences...

  2. Select Accounts

  3. Click the + button on the bottom left

  4. Type in your Gmail/GSuite

  5. Next > Choose Not Google at the top right

  6. Make sure under Type it says IMAP

  7. Under incoming server: imap.gmail.com (will be filled out for @gmail, won't be for GSuite)

  8. Outgoing: smtp.gmail.com (will be filled out for @gmail, won't be for GSuite)

  9. Next and it'll bring you to a Gmail log in portal

  10. Log in to the account and it should ask you for some permissions

  11. Agree to the permissions and it should ask you if you want to open Outlook to finish up


4) In your accounts, make the IMAP account the default.

0 Votes 0 ·