question

Hi @Meeee-1869,
Welcome to Q&A forum!

In order to protect the privacy and rights of users, we may currently only be able to find the last five digits of the product key through the following script commands.
For 64-bit Office: cd C:\Program Files\Microsoft Office\Office16
For 32-bit Office: cd C:\Program Files (x86)\Microsoft Office\Office16

Then run: cscript ospp.vbs /dstatus, the result is shown in the figure below.

If you need a complete product key (25 characters), I suggest you contact Microsoft directly for support.
Hope the information could help you.

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Yes, I too have this problem. We now have no way of tracking keys from the office web site. Its only done via activation date. Well that doesn't help at all if you have multiple copies of Office 2019 from the same date and you have multiple accounts because MS only allows 25 copies of office per account EXACTLY like the previous poster stated. I also request that the keys be shown again when clicking the arrow. We purchase these keys they should be available to us - PERIOD.

Same problem here. It now makes it impossible to keep track of which PC is activated with each office key, and any new licences cannot be activated at all (except by signing in with the 'group' account). Oddly the Office 2013 and 2016 keys are still shown, its just the Office 2019 ones which are hidden.
Stop messing things around Microsoft. :-(

Same problem here! Any news?

We also have this problem. We are managing over 50 OEM products across our company network on approximately 40 machines using several accounts (would be much easier if we could just use one!). This was a quick and convenient solution for us, in particular because our machines are not connected to the internet. We keep a register of all product keys and associated devices, so this is not a problem for managing our current product keys as we just download the offline installer. But it does make it more difficult to identify new product keys when we activate additional OEM products.

Microsoft, do you understand that there are some organisations that just simply cannot use volume licensing and your subscription based products that require an internet connection?

You are slowly driving us away from your products, we are already looking for alternatives to Office because it is becoming more and more difficult to manage Microsoft software. Fair enough, we are a very small fish, but I know there are many more like us that are equally frustrated at how difficult you make it to run your software legitimately.

I also have the same issue. I need to install Office 2019 but the keys are gone that I used to identify the copies. As the other posters have stated this is a problem for many Office users.

Same problem in my case - several accounts, many office packages but now I completely lost tracking on which machines which particular product is installed (Office 2013, 2016, 2019). I understand if you have 1 PC, 1 office and 1 ms account - simple BUT in corporate world things are not so simple and trivial. I was relaying on ms portal where product keys were visible and I didn't store them anywhere locally and I know I am not the only one with same system of organizing things.
I think there is no need to explain how tracking of 1 office package installed 5 yrs ago goes in this case, especially if you have 20 packages registered on the same account and 4 of these were registered on the same day - no way to manage without product keys. Please reverse it to previous state and keep them logical and simple!

We have the same problem here at our business. This change simply devastates my ability to purchase and assign MS Office licenses to new users/computers at our company.

Please, please, PLEASE revert the account portal back to show product keys as before. Signing in with a Microsoft account for activation is not sufficient as you cannot tell which purchased seat you are activating on the machine.

My clients will not create 1 Microsoft account per redemption key and manually reinstall Office on pre-installed imaged desktops to activate.

When we redeem a retail office license, we MUST have access to the installation key.

The only ridiculous alternative solution, for now, is to call the activation phone line and reactivate the same license key over and over again.
Since we have proof of purchase from a legitimate reseller, lying to the automated system about the number of devices should not be actionable.

Another frustrating situation is my legitimate Office 2019 reseller ($215 per license) is now receiving installation keys from Microsoft.

I explained to them that I can only accept redemption keys, which get assigned to a Microsoft account and is basically a "proof of purchase" with a date.

In case of a BSA audit, having a Microsoft office account with all purchases or redeemed office licenses is very helpful.

I also don't know why Microsoft allows Google to sell ads to illegal Microsoft Office vendors.

https://www.google.com/search?q=office+2019&tbm=shop

It is clear that Microsoft does not want small businesses to purchase retail licenses

If Microsoft cared about small businesses, they would improve their portal (https://account.microsoft.com/services) and allow labels to identify which machine the license is assigned to.

Exporting to CSV for internal compliance auditing would also be really helpful.

I have the same trouble. I don't mind MS hind the Key. However, If the portal can display the Machine name, or let us add note to each product we purchased, that will work. I know you want everyone to have one MS account or everyone just jump on MS365, but many people have multiple computers. How can these people know which product is activated on which computer?

My guess is MS will stop selling the retail version of Office in the next couple of years. They will only offer Office via Office365 so everyone will need an Office365 account. I bet that is what they are going to do next.