Suspected collision between WACOM driver and edge.

현숙 이 96

I'm currently using Windows 10.
After updating with the latest version of the driver of the liquid crystal tablet(cintiq) of Wacom (wacom.com),
When used with the edge, the blue screen pops up and a forced reboot occurs.
The warning phrase for the blue screen is 'resource not owned'.
Currently, it has been downgraded to the previous version, but the same problem continues to occur.
And, the edge was automatically updated around the same time.
Is this a problem with edge or wacom driver?

==============================================
I got the answer to this problem from Wacom.
For those who have experienced the same problem as me, go to the link below and...
Please solve it.
For your information, I am currently using Chrome.
No such collision was found in Chrome.

https://www.howtogeek.com/265056/how-to-use-or-disable-the-windows-ink-workspace-on-windows-10/

Alex Csy 1 Reputation point

2021-10-03T08:23:32.56+00:00

I have the same issue as well. Using Wacom Intuos Pro and when I wanna annotate a pdf file with Edge, it crashes into win32kbase.sys blue screen. Something not right.
zwrfd 11 Reputation points

2021-10-03T10:59:57.44+00:00

II use MS surface pro 7. I got the same issue. I don't think it is about WACOM. It should be about the updates and edge. I did not see any solutions yet but I expect this issue to be widespread soon.
M W 11 Reputation points

2021-10-03T21:04:17.647+00:00

Same here. Wacom Intuos Pro, auto-updated Edge, and... BSoD after a while of watching a video.
Ksg 1 Reputation point

2021-10-04T04:47:22.513+00:00

I faced the same issue as well. Started only yesterday when I was annotating on pdf file with edge. Blue screen occurred. Message: Stop code: IRQL_NOT_LESS_OR_EQUAL and the other one was resource not Owned. Crashed more than 10 times in a day!
dlguswo333 1 Reputation point

2021-10-04T05:07:43.51+00:00

I have the same problem.
I am using ms-edge and a wacom tablet, and the error code is resource_not_owned.
Had never had BSODs with this error code, but it all started today.
Olivia Chen 1 Reputation point

2021-10-04T10:18:38.863+00:00

Omg! I faced the exactly issue as you! It also happened yesterday!
M W 11 Reputation points

2021-10-04T13:57:26.063+00:00

I tried to downgrade the Edge and succeeded, but I can't stop autoupdates, even if blocked in the registry.
I guess, it's another bug: "Update policies are configured but will be ignored because this device isn't domain joined."
DS 1 Reputation point

2021-10-04T14:45:44.66+00:00

This morning got the same problem on two of my devices.
Alan Gois 1 Reputation point

2021-10-04T16:20:34.603+00:00

Same problem here... using a Huion H610Pro V2. I got the BSOD when using Edge.
Anonymous

2021-10-04T16:53:33.18+00:00

I faced the same issue today while annotating on a PDF opened with edge. In fact, it's still happening every time I try to draw anything on edge with wacom tablet. Updated wacom driver. Didn't help.
merait qumsieh 1 Reputation point

2021-10-04T17:01:58.473+00:00

I am having the same problem
Katie Mackenzie 1 Reputation point

2021-10-04T17:30:49.043+00:00

Oh thank god it’s not just me, I checked to see if there was an update for my Wacom tablet and there was. I updated it and will see how it goes
stevieJ 6 Reputation points

2021-10-04T19:01:53.137+00:00

Same problem as many others. Surface Pro, Win 10, as of 03Oct2021 I keep getting
stop code : RESOURCE_NOT_OWNED and/or IRQL NOT LESS OR EQUAL when using EDGE.
PC locksup or Crashes all the time, when trying to surf to find answers and when using other apps.
Seems OK on FIREFOX.
Solution required please. Its driving me nuts.
Hello 1 Reputation point

2021-10-04T19:05:49.733+00:00

Just to confirm I have this issue as well (Huion user)
Preston 1 Reputation point

2021-10-04T19:09:14.853+00:00

Same issue here but I don't have Wacom. It was working fine for me last week and just today has it become a replicatable issue.
Brendan 1 Reputation point

2021-10-04T21:22:57.667+00:00

Same thing is happening on my XPS 13 2-in-1. When I use the stylist to draw on PDFs in Edge, I get the blue screen of death and "resource_not_owned." Has anyone found a solution / has anyone received an Edge update from Microsoft?
Angela McVittie 1 Reputation point

2021-10-04T21:58:34.25+00:00

Oh so glad to see others are recently experiencing the same issue. I'm a teacher trying to mark and annotate student papers in .pdf and Edge and constantly receiving the BSoD! Gosh, I hope they fix this soon. I've done everything ... deleted cache, restored default settings, delete extensions ... and nothing! I had to download "Drawboard" as a temporary .pdf viewer.
mathisbc01 1 Reputation point

2021-10-04T22:46:52.867+00:00

Same here from France.
I have the Surface Pro 2017 and today had this issue with my surface slim pen and edge. So it must be a problem with edge (I've tried more basic pen like the hp one and no issue, only with my surface pen 2017 and the surface slim pen)
blue screen RESSOURCE NOT OWNED more than 10 times... tried to contact the assistance, reinstall windows 10, still not works of course
I hope microsoft will take our concern in consideration !!
md asaduzzaman 6 Reputation points

2021-10-05T00:28:59.19+00:00

I am facing the problem from yesterday also. I use XP-PEN star g640s. Whenever I connect my tab with my laptop it starts restarting. It is not related to WACOM driver only.
md asaduzzaman 6 Reputation points

2021-10-05T00:29:11.883+00:00

I am facing the problem from yesterday also. I use XP-PEN star g640s. Whenever I connect my tab with my laptop it starts restarting. It is not related to WACOM driver only.
Katuunu XVI 1 Reputation point

2021-10-05T01:31:23.503+00:00

Similar issue, with an XP-Pen tablet not WACOM. Get variety of BSODs such as "irql not less or equal", "resource not owned", and "system service exception". Really annoying.
YY 6 Reputation points

2021-10-05T02:26:23.427+00:00

Observing similar issues on Windows 10, using Edge with a Parblo drawing tablet.
Budar Endario 1 Reputation point

2021-10-05T03:56:34.12+00:00

i do have the same problem with my xp pen deco 01 v2 as well though i'm using edge beta version 95. tried downgrading the system update that i thought was the problem to blame, but it didn't work, and it's been occurring to me 3 times already.
Klenis 1 Reputation point

2021-10-05T19:17:00.89+00:00

Not sure if this helps, but it worked for me.

Can you try to check if hardware acceleration is disabled in Edge? Go to Edge's SETTINGS > SYSTEM > turn off Use hardware acceleration when available.

Afterwards, turn off IE 11 by pressing Windows/Start and search for Turn Windows features on or off, look for Internet Explorer 11 and uncheck the box beside it. Choose YES when a popup shows, click OK to make the changes and click RESTART NOW to fully implement the changes done on your device.
Dilan Manoj 16 Reputation points

2021-10-06T02:12:15.727+00:00

Try Repairing Edge Browser

Control panel -> Programs and Features (Uninstall a Program) > Select Edge Browser > Change > Repair > restart PC
Dilan Manoj 16 Reputation points

2021-10-06T02:27:53.223+00:00

Try Repairing Edge Browser

Control panel -> Programs and Features (Uninstall a Program) > Select Edge Browser > Change > Repair > restart PC
YY 6 Reputation points

2021-10-06T04:40:10.26+00:00

I did a Microsoft Edge repair as suggested about 5 hours ago. Re-enabled Windows Ink option in my Parblo drawing tablet settings.

Control panel -> Programs and Features (Uninstall a Program) > Select Edge Browser > Change > Repair > restart PC

No crash in the past 5 hours.

So far so good.

Thanks!
AMIT RANJAN 1 Reputation point

2021-10-14T14:47:00.767+00:00

try updating the firmware of tablet as it helped me and now i am able to use windows ink mode in edge browser too....check your manufacturers website for latest firmware updates for your graphic tablet......by doing this you won't have to uncheck windows ink feature.
chohlupkewn2u 1 Reputation point

2022-03-19T07:57:35.057+00:00

UNSOLICITED OFFER

27 answers

Dilan Manoj 16 Reputation points

2021-10-05T11:51:19.133+00:00

Try Repairing Edge Browser

Control panel -> Programs and Features (Uninstall a Program) > Select Edge Browser > Change > Repair > restart PC
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Cosmosis 1 Reputation point

2021-10-05T12:31:34.58+00:00

Same when using Surface Pen with Edge browser. I get frequent BSOD. This started in the last few days.
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Klenis 1 Reputation point

2021-10-05T19:23:48.68+00:00

Can you try to check if hardware acceleration is disabled in Edge? Go to Edge's SETTINGS > SYSTEM > turn off Use hardware acceleration when available.

Afterwards, turn off IE 11 by pressing Windows/Start and search for Turn Windows features on or off, look for Internet Explorer 11 and uncheck the box beside it. Choose YES when a popup shows, click OK to make the changes and click RESTART NOW to fully implement the changes done on your device.
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Farag Omar 1 Reputation point

2021-10-06T10:01:28.957+00:00

Many thanks. I had the same problem since Oct. 4th. I just tried your fix and the problem is gone so far. I was able to notate with no "Blue Screen"!!

Thanks !
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Anonymous

2021-10-06T02:42:35.107+00:00

Hi, everyone! Just as you I have been struggling with this issue since the weekend, but I think I have come across the solution.

First, make sure you have the latest version of the Wacom Driver, then, the problem might be solved if you disable Windows Ink, as other users have suggested above; but at least to me, this is just a workaround, since all of my annotations don't look as smooth as they used to be.

The next thing you can try is to reinstall Microsoft Edge (if you prefer it as a Web Browser), go to apps and features, look for edge, click on modify and let it do its thing. So far, it's been like an hour since I reinstalled it, and I haven't received any BSODs, I can use OneNote without problems and read PDFs on the browser as before.

I went directly to Wacom Support and they offered me the same solution I explained first; but then I went with Microsoft Support and they might have solved the issue doing the last steps I explained, it seems there is a problem with the latest version of Microsoft Edge.

I really hope this works out for you, I'm on my midterm and I don't know what I would have done without my tablet.
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현숙 이 96 Reputation points

2021-10-08T01:44:26.27+00:00

I got the answer to this problem from Wacom.
For those who have experienced the same problem as me, go to the link below and...
Please solve it.
For your information, I am currently using Chrome.
No such collision was found in Chrome.

https://www.howtogeek.com/265056/how-to-use-or-disable-the-windows-ink-workspace-on-windows-10/
Please sign in to rate this answer.
Dilan Manoj 16 Reputation points

2021-10-08T02:05:18.653+00:00

Edge browser have unique feature to annotate in PDF. That is where this problem begin.
In Edge,Writing experience is smoother than any other annotate software out there.
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Suspected collision between WACOM driver and edge.

27 answers