Fix to enable Remote Assistance task on Vista and Windows Server 2008

As Dustin mentioned in the previous post, we recently released an update to the We have also released KB956890 which provides additional details.

This update resolves an issue where the Remote Assistance task fails to execute if the System Center Essentials console is running on Windows Vista or Windows Server 2008. Without the fix, attempting to run Remote Assistance results in the following error message:

Application: C:\Windows\pchealth\helpsctr\binaries\helpctr.exe

Parameters: -FromStartHelp –url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/SCEUnsolicitedRCUI.htm -ExtraArgument NOVICECOMPUTER=<ComputerName>&NOVICEUSERID=

Error Message: The system cannot find the file specified

In Windows XP and Windows Server 2003, Remote Assistance is started from the Help and Support Center (helpctr.exe), while in Windows Vista and Windows Server 2008, Remote Assistance is started via msra.exe.

This update modifies the Remote Assistance task to call the correct command line based on the operating system that the Essentials console is running on.

You are recommended to install this update if you use the Essentials console on Windows Vista or Windows Server 2008 and want to use the Remote Assistance task.

When using Windows Server 2008, please ensure you have the Remote Assistance feature installed. The Remote Assistance feature is not installed by default, but you can use the Add Feature Wizard within Server Manager to enable it.

More information is available in KB956890.

This update is available from the Microsoft Download Center via the following link: