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Tutorial: Microsoft Entra integration with Work.com

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In this tutorial, you'll learn how to integrate Work.com with Microsoft Entra ID. When you integrate Work.com with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Work.com.
  • Enable your users to be automatically signed-in to Work.com with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To configure Microsoft Entra integration with Work.com, you need the following items:

  • A Microsoft Entra subscription. If you don't have a Microsoft Entra environment, you can get a free account
  • Work.com single sign-on enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • Work.com supports SP initiated SSO.

To configure the integration of Work.com into Microsoft Entra ID, you need to add Work.com from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Work.com in the search box.
  4. Select Work.com from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Work.com

Configure and test Microsoft Entra SSO with Work.com using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Work.com.

To configure and test Microsoft Entra SSO with Work.com, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Work.com SSO - to configure the single sign-on settings on application side.
    1. Create Work.com test user - to have a counterpart of B.Simon in Work.com that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Work.com > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, perform the following steps:

    In the Sign-on URL text box, type a URL using the following pattern: http://<companyname>.my.salesforce.com

    Note

    The value is not real. Update the value with the actual Sign-On URL. Contact Work.com Client support team to get the value. You can also refer to the patterns shown in the Basic SAML Configuration section.

  6. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  7. On the Set up Work.com section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Work.com.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Work.com.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure Work.com SSO

  1. Sign in to your Work.com tenant as administrator.

  2. Go to Setup.

    Screenshot shows Setup selected from the user menu.

  3. On the left navigation pane, in the Administer section, click Domain Management to expand the related section, and then click My Domain to open the My Domain page.

    Screenshot shows My Domain selected Domain Management in the Administer pane.

  4. To verify that your domain has been set up correctly, make sure that it is in “Step 4 Deployed to Users” and review your “My Domain Settings”.

    Screenshot shows Domain Deployed to User.

  5. Sign in to your Work.com tenant.

  6. Go to Setup.

    Screenshot shows Setup selected from the user menu.

  7. Expand the Security Controls menu, and then click Single Sign-On Settings.

    Screenshot shows Single Sign-On Settings.

  8. On the Single Sign-On Settings dialog page, perform the following steps:

    Screenshot shows SAML Enabled.

    a. Select SAML Enabled.

    b. Click New.

  9. In the SAML Single Sign-On Settings section, perform the following steps:

    Screenshot shows SAML Single Sign-On Setting.

    a. In the Name textbox, type a name for your configuration.

    Note

    Providing a value for Name does automatically populate the API Name textbox.

    b. In Issuer textbox, paste the value of Microsoft Entra Identifier..

    c. To upload the downloaded certificate from Azure portal, click Browse.

    d. In the Entity Id textbox, type https://salesforce-work.com.

    e. As SAML Identity Type, select Assertion contains the Federation ID from the User object.

    f. As SAML Identity Location, select Identity is in the NameIdentfier element of the Subject statement.

    g. In Identity Provider Login URL textbox, paste the value of Login URL..

    h. In Identity Provider Logout URL textbox, paste the value of Logout URL..

    i. As Service Provider Initiated Request Binding, select HTTP Post.

    j. Click Save.

  10. In your Work.com classic portal, on the left navigation pane, click Domain Management to expand the related section, and then click My Domain to open the My Domain page.

    Screenshot shows My Domain selected from Domain Management.

  11. On the My Domain page, in the Login Page Branding section, click Edit.

    Screenshot shows the Login Page Branding section where you can select edit.

  12. On the Login Page Branding page, in the Authentication Service section, the name of your SAML SSO Settings is displayed. Select it, and then click Save.

    Screenshot shows Login Page Branding where you can select the name of your setting, which is P P E.

Create Work.com test user

For Microsoft Entra users to be able to sign in, they must be provisioned to Work.com. In the case of Work.com, provisioning is a manual task.

To configure user provisioning, perform the following steps:

  1. Sign on to your Work.com company site as an administrator.

  2. Go to Setup.

    Screenshot shows Setup selected from the user menu.

  3. Go to Manage Users > Users.

    Screenshot shows Manage Users.

  4. Click New User.

    Screenshot shows All Users.

  5. In the User Edit section, perform the following steps, in attributes of a valid Microsoft Entra account you want to provision into the related textboxes:

    Screenshot shows User Edit.

    a. In the First Name textbox, type the first name of the user Britta.

    b. In the Last Name textbox, type the last name of the user Simon.

    c. In the Alias textbox, type the name of the user BrittaS.

    d. In the Email textbox, type the email address of user Brittasimon@contoso.com.

    e. In the User Name textbox, type a user name of user like Brittasimon@contoso.com.

    f. In the Nick Name textbox, type a nick name of user Simon.

    g. Select Role, User License, and Profile.

    h. Click Save.

    Note

    The Microsoft Entra account holder will get an email including a link to confirm the account before it becomes active.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, this will redirect to Work.com Sign-on URL where you can initiate the login flow.

  • Go to Work.com Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Work.com tile in the My Apps, this will redirect to Work.com Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Work.com you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.