Tutorial: Azure Active Directory single sign-on (SSO) integration with OneDesk

In this tutorial, you'll learn how to integrate OneDesk with Azure Active Directory (Azure AD). When you integrate OneDesk with Azure AD, you can:

  • Control in Azure AD who has access to OneDesk.
  • Enable your users to be automatically signed-in to OneDesk with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.

To learn more about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory.

Prerequisites

To get started, you need the following items:

  • An Azure AD subscription. If you don't have a subscription, you can get a free account.
  • OneDesk single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD SSO in a test environment.

  • OneDesk supports SP and IDP initiated SSO
  • OneDesk supports Just In Time user provisioning

To configure the integration of OneDesk into Azure AD, you need to add OneDesk from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type OneDesk in the search box.
  6. Select OneDesk from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Configure and test Azure AD single sign-on for OneDesk

Configure and test Azure AD SSO with OneDesk using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in OneDesk.

To configure and test Azure AD SSO with OneDesk, complete the following building blocks:

  1. Configure Azure AD SSO - to enable your users to use this feature.
  2. Configure OneDesk SSO - to configure the single sign-on settings on application side.
    • Create OneDesk test user - to have a counterpart of B.Simon in OneDesk that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the OneDesk application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the edit/pen icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, if you wish to configure the application in IDP initiated mode, enter the values for the following fields:

    a. In the Identifier text box, type a URL using the following pattern: onedesk.com_<specific_tenant_string>

    b. In the Reply URL text box, type a URL using the following pattern: https://app.onedesk.com/sso/saml/SSO/alias/onedesk.com_<specific_tenant_string>

  5. Click Set additional URLs and perform the following step if you wish to configure the application in SP initiated mode:

    In the Sign-on URL text box, type a URL using the following pattern: https://app.onedesk.com/sso/saml/login/alias/onedesk.com_<specific_tenant_string>

    Note

    These values are not real. Update these values with the actual Identifier, Reply URL and Sign-on URL. Contact OneDesk Client support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  6. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    The Certificate download link

  7. On the Set up OneDesk section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to OneDesk.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.

  2. In the applications list, select OneDesk.

  3. In the app's overview page, find the Manage section and select Users and groups.

    The "Users and groups" link

  4. Select Add user, then select Users and groups in the Add Assignment dialog.

    The Add User link

  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.

  6. If you're expecting any role value in the SAML assertion, in the Select Role dialog, select the appropriate role for the user from the list and then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog, click the Assign button.

Configure OneDesk SSO

  1. To automate the configuration within OneDesk, you need to install My Apps Secure Sign-in browser extension by clicking Install the extension.

    My apps extension

  2. After adding extension to the browser, click on Set up OneDesk will direct you to the OneDesk application. From there, provide the admin credentials to sign into OneDesk. The browser extension will automatically configure the application for you and automate steps 3-5.

    Setup configuration

  3. If you want to setup OneDesk manually, open a new web browser window and sign into your OneDesk company site as an administrator and perform the following steps:

  4. Click on the Integrations tab.

    Settings tab

  5. Click on the Single Sign On, select Upload Metadata File and click on the Choose File to upload the metadata file, which you have downloaded from the Azure portal.

    Settings tab

Create OneDesk test user

In this section, a user called B.Simon is created in OneDesk. OneDesk supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in OneDesk, a new one is created after authentication.

Test SSO

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the OneDesk tile in the Access Panel, you should be automatically signed in to the OneDesk for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional resources