Customer Service Hub for efficient case resolution
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Note
These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).
The Customer Service Hub is designed to empower agents to deliver fast, personalized service and support. With interactive dashboards, guided business process flows, and a timeline that delivers a unified view of customer communications, the app simplifies an agent’s job and helps increase productivity.
The app is available on the web in a browser and on mobile.
More resources
Overview of Customer Service and the Customer Service Hub